Client Relationship Manager, ED [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Relationship Manager, ED based in United States.

This role offers the opportunity to become a trusted advisor to healthcare clients by helping them optimize Revenue Cycle Management (RCM) performance and achieve long-term operational success. You will serve as the primary point of contact for assigned accounts, combining data-driven insights with strategic relationship management to deliver exceptional client experiences. Working closely with cross-functional teams, you will analyze reimbursement performance, communicate industry developments, and recommend solutions that improve financial outcomes. The position requires a proactive, consultative approach and strong knowledge of healthcare revenue cycle processes. In this remote role, you will help clients navigate an evolving regulatory landscape while fostering long-lasting partnerships built on trust and measurable results. Your ability to translate complex data into actionable business recommendations will play a key role in client satisfaction and growth.

Accountabilities:

• Serve as the primary relationship manager for assigned healthcare clients, building trusted partnerships and ensuring a high level of client satisfaction.
• Analyze Revenue Cycle Management performance metrics and reimbursement data to identify trends, opportunities, and areas for operational improvement.
• Lead client meetings to review performance, discuss business objectives, and provide strategic recommendations based on industry best practices.
• Educate clients on revenue cycle solutions, available services, and operational capabilities that support improved financial performance.
• Coordinate with internal teams to resolve client issues, manage special projects, and ensure timely communication on ongoing initiatives.
• Monitor healthcare industry regulations and reimbursement trends, advising clients on changes related to topics such as MIPS, MACRA, and revenue cycle operations.
• Identify opportunities for account growth and collaborate with business development teams by referring potential expansion opportunities.

Requirements:

• Bachelor's degree in Business Management, Accounting, Healthcare Administration, or a related field; advanced degree preferred.
• Minimum of 3 years of experience in client relationship management or client services within medical billing or Revenue Cycle Management, preferably supporting Emergency Department practices.
• Working knowledge of CPT coding, ICD coding, MIPS, MACRA, and healthcare reimbursement processes.
• Strong ability to interpret RCM metrics, reimbursement data, and operational reports while presenting insights clearly to clients.
• Excellent communication, presentation, and relationship-building skills with the ability to engage physicians and healthcare stakeholders.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong analytical, organizational, and problem-solving abilities with a collaborative, customer-focused mindset.
• Ability to work independently in a remote environment while effectively partnering with cross-functional teams.

Benefits:

• Competitive compensation package.
• Fully remote work environment offering flexibility and autonomy.
• Opportunity to collaborate with experienced healthcare and Revenue Cycle Management professionals.
• Ongoing professional development and continuous learning opportunities.
• Entrepreneurial, collaborative culture that encourages innovation and independent thinking.
• Career growth opportunities within a rapidly evolving healthcare technology environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.