Field Operations Manager

Field Operations ManagerLessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers' sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.What You'll Do:Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendorProvide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendorsRepresent SMS in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of workProvide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspectionsAssure client leadership that SMS is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalationEnhance the effectiveness of SMS technology solutions through increased adoption by directly demonstrating the platform's value to both customer and vendorBuild and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needsProactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locationsMaintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the SMS scope of work; represent SMS in the acceptance of such projects into the Facilities portfolioPerform non-maintenance tasks related to facilities management as approved by the Director of OperationsDemonstrate SMS's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visitsIn coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricingCommunicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisionsFacilitate the flow of information among customers and affiliates in the field and the SMS Operations teamFoster a positive team environment and may provide coaching or mentoring to team membersEnsures confidentiality and accuracy of internal and external dataPerforms ad-hoc projects and other duties as assignedThis position is remote and requires up to 60% travel within the assigned geographic area of responsibilityWhat You'll Need:Possesses specific knowledge of facilities management and general knowledge of building maintenance tradesComputer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required5+ years of experience in facilities management, maintenance management, or building maintenance trades requiredBachelor's Degree$80,000 - $126,000 a yearWhy Lessen:Competitive compensationHealth, Dental, Vision, Life, Disability options401K retirement savings planPaid vacation, federal and floating holidaysMaternity/Paternity PayCareer advancement opportunitiesAll the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.