Customer Account Manager

Customer Account Manager

Kamatics is seeking a Customer Account Manager responsible for negotiating and administering a variety of sales contracts using independent judgment and discretion. This role prepares customer quotes and orders, responds to customer inquiries in a timely and efficient manner, and manages the information required to accurately process and fulfill customer orders.

Responsibilities:

• Negotiate and administer customer contracts, including pricing, delivery schedules, and terms and conditions, in alignment with management approvals.
• Prepare and manage customer quotes, proposals, and orders, including contract changes and modifications.
• Respond to customer and field representative inquiries, resolve issues, and escalate when appropriate.
• Maintain strong customer relationships by communicating order status, activities, and reports, and addressing inquiries or complaints.
• Analyze historical data, cost substantiation, and market conditions to support pricing decisions.
• Coordinate customer and field sales activities with Engineering, Manufacturing, Quality, and Contract Review teams.
• Provide management with reports on pending, open, and overdue orders to support on-time delivery.
• Contribute to continuous improvement efforts, including process improvements, 5S initiatives, and maintaining a safe, compliant work environment.

Education: Bachelor's Degree in Business Administration, Marketing or other related degree.

Experience:

• 1 year of experience in Manufacturing / Marketing / Sales / Customer Service / Customer Support environment.
• Aerospace industry environment is preferred.

Knowledge, Skills and Abilities:

• Strong critical and analytical thinking skills with the ability to make sound decisions and solve problems effectively.
• Excellent verbal and written communication skills, with the ability to influence, negotiate, and maintain a customer-focused approach.
• Proficient in Microsoft Office applications (Outlook, Word, Excel) with the ability to learn and work effectively within Sales and ERP systems.
• Strong organizational skills and attention to detail, with the ability to manage time effectively and deliver consistent results.
• Effective collaborator with the ability to work productively with individuals at all levels of the organization.

Physical Requirements:

• Frequent mental and visual attention for computer and administrative function tasks
• Frequent sitting at a computer workstation and grasping a mouse
• Occasional bending and twisting

Benefits:

At Kamatics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.

Kamatics is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.

This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a "U.S. person" as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws