Customer Service Representative

Job Description

Job Description

Company Overview 

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do. 

Position Summary 

The Customer Service Representative is responsible for providing exceptional service to our customers by handling orders, inquiries, complaints, and returns in a professional and efficient manner. This role supports sales and operational goals by ensuring customer satisfaction and fostering strong relationships within the automotive aftermarket industry. 

Key Responsibilities 

• Respond promptly and courteously to customer inquiries via phone, or email 

• Accurately process customer orders in the company system 

• Provide product information, pricing, and availability details to customers 

• Handle returns, warranties, and complaints according to company policies 

• Coordinate with warehouse and shipping teams to ensure timely deliveries 

• Support outside sales representatives with customer needs and account management 

• Maintain up-to-date and accurate customer records in the CRM system 

• Build and maintain strong customer relationships to promote repeat business 

• Stay informed about product lines, promotions, and industry trends 

• Perform other duties as assigned 

Required Qualifications 

• High school diploma or equivalent 

• 1+ year of customer service experience, ideally in automotive aftermarket, distribution, or retail parts 

• Proven communication and problem-solving skills 

• Proficiency with computer systems, including order entry, CRM, and Microsoft Office 

• Ability to work in a fast-paced, team-oriented environment 

Preferred Qualifications  

• Knowledge of automotive parts or industry terminology 

• Experience with ERP or order management systems 

• Bilingual skills a plus 

Core Competencies 

• Customer Focus 

• Communication 

• Problem Solving 

• Teamwork and Collaboration 

• Attention to Detail 

• Initiative 

Work Environment and Physical Demands 

• Office, Call center environment 

• Ability to sit or stand for extended periods 

• May occasionally lift or carry up to 10 lbs. when assisting with parts or samples 

Additional Requirements 

• Candidates must meet employment eligibility requirements as established by U.S. federal law. 

• Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.  

Compensation & Benefits 

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including: 

• Health, dental, and vision insurance 

• Flexible Spending Accounts  

• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance 

• Voluntary Life and AD&D Insurance 

• Short-Term Disability (STD)  

• Voluntary Benefits 

• Paid Parental Leave 

• Employee Assistance Program  

• Employee Referral Program 

• 401(k) with company match 

• Paid time off (PTO), sick leave, and holidays 

• Safety shoe reimbursement program 

• Employee discount program for auto parts 

Reasonable Accommodations 
Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Other Duties 

This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws. 

Equal Employment Opportunity 

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees. 

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting "Stop".

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