Procure-to-Pay Operations Manager

Job Summary Manager – P2P Operations Enablement Lead the P2P Operations Enablement team supporting Global Sourcing & Procurement (GSP), serving as the universal front door for PayPal employees to procure goods and services. Partner with internal GSP teams, Business Units and cross‑functional stakeholders to deliver efficient, compliant and customer‑centric procurement experiences. Essential Responsibilities Lead functional projects and programs to optimise operational processes. Identify issues and recommend best practices for process improvements. Partner with various departments to understand business trends. Drive business or process improvements within the function. Provide oversight and support for planning and management of financial, budget and headcount targets. Act as point of contact or liaison between business leadership, staff and key partners. Promote transparent reporting and foster a culture of data‑driven decision‑making by defining key metrics and evaluating progress. Minimum Qualifications 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications Lead, coach, and develop a high‑performing P2P Operations Enablement team. Serve as the primary entry point for buying at PayPal, guiding employees and Business Units through procurement tools, processes and policies. Partner with GSP teams to ensure alignment across sourcing, contracting, supplier onboarding, purchasing and payment workflows. Act as a trusted advisor to Business Units, providing consultative support and helping stakeholders navigate procurement solutions and requirements. Collaborate with M&A teams to support procurement due diligence, supplier transitions and integration activities. Maintain strong knowledge of procurement systems, intake channels and tools, with a clear understanding of how they connect across the end‑to‑end P2P lifecycle. Drive operational excellence through detailed review of requests, adherence to policies and controls, and continuous process improvement initiatives. Monitor team performance, manage workload prioritisation and implement scalable processes that enhance the end‑user buying experience and reduce friction. Foster a culture of customer support, accountability and continuous improvement within the team. Represent GSP and P2P Operations Enablement as a visible and approachable partner to cross‑functional stakeholders, reinforcing procurement as a strategic enabler. Qualifications 5+ years of experience in procurement, sourcing operations, P2P operations, customer support or related functions. 2+ years of people management experience, with demonstrated ability to coach, mentor and develop teams. Strong understanding of the Procure‑to‑Pay lifecycle, intake processes and purchasing tools/systems. Experience partnering with cross‑functional teams and serving as a customer‑facing resource for internal stakeholders. Detail‑oriented with strong organisational, analytical and problem‑solving skills. Excellent communication skills with the ability to translate complex procurement processes into clear, actionable guidance. Experience supporting M&A activities, integrations or transformation initiatives is a plus. Proven ability to balance operational execution with strategic process improvements. Preferred Attributes Customer‑first mindset and passion for delivering seamless, high‑quality support experiences. Ability to connect systems, processes and stakeholders to drive efficiency across the buying journey. Strong collaboration skills and confidence representing procurement to senior stakeholders and Business Units. Change‑oriented leader who thrives in evolving environments and drives adoption of new tools and processes. Pay Range Austin, Texas: $95,500‑$141,900 annually Chicago, Illinois: $95,500‑$141,900 annually Benefits Comprehensive, choice‑based programs supporting physical, emotional and financial wellbeing, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support mental health. EEO Statement PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression or other characteristics protected by law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact View email address on click.appcast.io. #J-18808-Ljbffr