Office Services Supervisor 1 - DMS

Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED. The Idaho Department of Health and Welfare's (IDHW) Division of Management Services (DMS) has an exciting opportunity for a proactive Office Services Supervisor I to lead a fingerprint technician team located across South East Idaho to include Idaho Falls, Pocatello, and Twin Falls . This position will play a critical role in serving the Idaho public as a first line supervisor of fingerprint technicians for the Background Check Unit (BCU). This leader will be ensuring timeliness of criminal history background check processing, setting goals and expectations for their team members in support of IDHW missions, values, and goals, and engaging with positive relationships between BCU and its stakeholders. We are searching for individuals with exemplary leadership skills, a tenacity to problem‑solve, willingness to communicate early and often with team members, eagerness to step in and complete day‑to‑day, front line tasks, and promote data‑drive decision making. This position is not eligible for telework. The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to: Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) 2 voluntary supplemental retirement plans including both pre‑tax and Roth options Deferred compensation plan Life insurance for self, spouse, and children Short and long‑term disability insurance Flexible Spending Accounts (FSA) Wide variety of training opportunities Some positions offer flexible hours and/or telecommuting Operate as a fully qualified Fingerprint Technician to complete tasks in their absence Hire, train, evaluate, and motivate staff Plan, coordinate, oversee, and participate in day‑to‑day operations Set and enforce daily, weekly, and monthly goals Manage lobby traffic and flow for select office locations Approve time sheets and manage tardiness and absences of staff Establish and manage customer service expectations Perform a wide variety of office administration support functions Serve as a subject matter expert

MINIMUM QUALIFICATIONS:

You must possess all the minimum and specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one‑page cover letter to your application to demonstrate how you meet the requirements below. Good knowledge of office support functions. Typically gained by at least one year of experience in an office environment performing a wide variety of office support functions as the predominant responsibility of the job, (answering telephones, using knowledge of computer software, filing systems and general office equipment). OR completion of two semesters of Office Procedures coursework AND six months of office support experience. Some knowledge of supervisory practices. Typically gained through completion of a class or seminar (of more than 1 day) specifically covering supervisory practices; OR completion of a college course covering supervisory practices; OR lead work experience that involved work assignment, direction, and monitoring of staff (such experience on a fill‑in basis is non‑qualifying unless for a minimum of 3 months). Experience interpreting, applying and explaining complex information such as regulations, policies or services. Typically gained by at least one year of work experience interpreting and explaining complex information such as policies, procedures, regulations, or laws. I also had responsibility for explaining discrepancies or explaining to others how the information applied to their specific situations. Experience independently solving problems/performing liaison activities to deal with individuals or resolve conflicts in a work setting. Typically gained by at least one year of experience requiring problem‑solving skills in dealing with individuals to resolve conflicts in a work setting. Supervisors, lead workers, team facilitators, and product service representatives or high‑level customer service are examples of background that may qualify. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: View email address on click.appcast.io

PHONE: View phone number on click.appcast.io

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io. Preference may be given to veterans who qualify under state and federal laws and regulations. #J-18808-Ljbffr IdahoPTV