Customer Experience Specialist

Customer Experience Specialist - Healthcare

Pay:


$23-$25/hour

Schedule:


Monday-Friday, 8:30am-5:00pm

Type:


Full-Time, Temp-to-Hire

Location:


100% Onsite in Roseville

About the Role

Join a mission-driven organization focused on delivering high-quality support and accessible solutions for customers. This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and enjoys working with CRM systems, ERP tools, and customer-facing technologies. If you're detail-oriented, tech-savvy, and committed to providing exceptional service, this is the perfect next step in your career.

Key Responsibilities

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  Provide daily customer support via phone, email, and chat
  
  



• 
  Document and manage customer cases, inquiries, and service issues
  
  



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  Perform data entry, including processing orders from phone, email, web, fax, and mail
  
  



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  Maintain compliance with HIPAA and FERPA requirements
  
  



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  Support business system testing for Salesforce, ERP platforms, and customer service software
  
  



• 
  Collaborate with internal teams to resolve issues and enhance the customer experience
  
  



• 
  Identify opportunities to improve workflows, customer communication, and service quality
  
  



• 
  Complete additional tasks and projects as assigned
  
  

Qualifications

• 
  2+ years of customer service experience within healthcare required
  
  



• 
  Strong written and verbal communication skills
  
  



• 
  High accuracy in data entry and case documentation
  
  



• 
  Experience with Salesforce highly preferred
  
  



• 
  Proficient with computers; able to learn new software quickly
  
  



• 
  Strong problem-solving, multi-tasking, and time-management skills
  
  



• 
  Ability to work independently and as part of a collaborative team
  
  



• 
  Post-secondary education preferred but not required
  
  

Why You'll Love This Role

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  Positive, supportive work environment
  
  



• 
  Mission-driven team that values innovation and continuous improvement
  
  



• 
  Catered breakfasts, fun team activities, and a collaborative culture
  
  



• 
  Real opportunity for career growth and advancement
  
  

Benefits During Contract Period

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  Medical (MEC + Limited Medical), Dental, Vision
  
  



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  Accident & Critical Illness coverage
  
  



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  Life Insurance & Short-Term Disability
  
  



• 
  401(k) eligibility
  
  



• 
  Earned sick time, holiday pay accrual, and bonus eligibility
  
  

Benefits Upon Permanent Hire

• 
  85% employer-paid medical
  
  



• 
  Dental, HSA with employer contributions
  
  



• 
  Life, Short & Long-Term Disability
  
  



• 
  401(k) with 3% employer contribution
  
  



• 
  Employee Stock Ownership Plan (after 3 months)
  
  



• 
  38 total paid days off (PTO + holidays + personal days)
  
  



• 
  Tuition reimbursement
  
  



• 
  Cell phone & internet reimbursement
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Ultimate Staffing