Desktop Support Analyst
Beacon Technologies
About the Job We are seeking a Workstation Analyst for our client partner. Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems. Primary Accountabilities:
- Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.
- Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
- Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.
- Monitors, coordinates and completes move, add, change requests for desktop computing technologies.
- Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.
- Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.
- Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.
- Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders.
- Performs work under the direct supervision of a Manager.
- Associate Degree Emphasis in information technology or related area
- 2 years of experience in progressively responsible PC support in a networked environment.
- Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.
- Demonstrated understanding of software distribution concepts.
- Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.
- Ability to work in a diverse work environment.
Vacancy posted 2 days ago
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