AR Administrative Assistant

Join Vacatia and Help Keep Owner Communications and Financial Records Running Smoothly

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, resort operations, and owner services. Founded in 2013, Vacatia has grown into a leading hospitality platform serving nearly half a million owner families and managing more than 55 resorts across premier leisure destinations nationwide.

We're looking for an organized, detail-oriented AR Administrative Assistant to support our Accounts Receivable team. In this role, you'll be at the center of critical operational processes, ensuring owner correspondence, account information, and documentation are accurately managed and routed to the appropriate teams. If you enjoy working behind the scenes to keep operations running efficiently and take pride in accuracy and organization, we'd love to meet you.

Why You'll Love Working at Vacatia

• Build the Future: Help support the financial operations that keep our resorts and owner communities running smoothly while contributing to an organization transforming the vacation ownership industry.
• Impact That Matters: Your work directly supports owner satisfaction by ensuring account information, correspondence, and documentation are processed accurately and efficiently.
• Innovation at Scale: Leverage modern technology platforms and digital workflows, including Salesforce, to support a growing portfolio of resorts and owners nationwide.
• Autonomy and Ownership: Take ownership of key administrative processes and contribute to continuous improvements that drive operational excellence.
• Culture of Growth: Join a collaborative team where attention to detail, initiative, and professional development are valued and encouraged.

Your Impact

• Provide administrative support to the Accounts Receivable department.
• Process and route incoming owner and resort correspondence.
• Execute owner address updates and manage returned mail processes.
• Maintain accurate owner account information and database records.
• Prepare, compile, verify, and enter data using established procedures.
• Navigate Salesforce queues and support workflow management across multiple departments.
• Create, update, and route internal cases to ensure timely resolution.
• Collaborate with internal teams to maintain efficient communication and case processing.
• Sort, scan, copy, file, and securely manage physical documentation.
• Support digital recordkeeping and document retention efforts.

What You Bring

• High school diploma or equivalent required.
• 1+ years of administrative, clerical, customer service, data entry, or related experience.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience with Salesforce or similar CRM/database systems preferred.
• Previous Accounts Receivable, Finance, Accounting, HOA, hospitality, or property management experience is a plus.

Join Us

If you're looking for an opportunity to grow your career while supporting a dynamic hospitality organization, we'd love to hear from you.

Apply today and become part of a team that's redefining resort ownership and vacation experiences nationwide.