Help Desk Specialist - Part-Time

Responsibilities Provide first-level technical support to hospital staff, clinicians, and departments Ensure uninterrupted use of computer systems, applications, and network resources Promptly resolve technical issues in a fast-paced healthcare environment Requirements Associate’s degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience) Minimum of 1–3 years of IT Help Desk or technical support experience, preferably in a healthcare environment Strong working knowledge of Windows operating systems and Microsoft Office 365 Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi) Experience with ticketing systems and remote support tools Familiarity with EHR/EMR systems is a plus Excellent customer service and communication skills Strong troubleshooting and problem-solving abilities Ability to work effectively in a fast-paced, high-demand healthcare environment Strong attention to detail and documentation Ability to work independently and as part of a team Understanding of HIPAA and healthcare data security standards Ability to lift and move IT equipment up to 25 lbs Ability to stand, walk, and work at computer stations for extended periods May require on-call availability or shift flexibility Core Competencies Demonstrates expertise in providing technical support in a healthcare setting, with strong knowledge of Windows operating systems, Microsoft Office 365, and networking concepts. Proficient in troubleshooting, problem-solving, and ensuring compliance with HIPAA standards. #J-18808-Ljbffr Jobtailor