Deposit & Payment Operations Director - Grade 630

Deposit & Payment Operations Director - Grade 630 POSITIONSUMMARY: The Deposit and Payment Operations Director role was created to support the Bank’s ability to scale and innovate while ensuring operational accuracy, strong controls, and regulatory compliance. This role is responsible for the leadership and oversight of Deposit and Payment Operations, including CIF, Item Processing, Checking and Savings Operations, Internal Reconciliations, and Payment Operations (ACH, Wires, and Bill Pay). The Director will ensure operational efficiency, strong risk and regulatory compliance, and exceptional customer experience. In addition, this role will lead initiatives to modernize and enhance operational capabilities to support the Bank’s ability to scale and grow. As a member of the Bank’s senior leadership team, this position will play a critical role in shaping the Bank’s strategic direction and long‑term success. KEY RESPONSIBILITIES : Oversee all bank operations associated with deposit and payment account onboarding, maintenance, services, and deposit operations. Work with Bank leadership to set the strategic vision and develop a long‑term roadmap for operations and deposit support for the Bank’s geographically dispersed teams and customers, in an ever‑changing corporate and regulatory compliance environment. Maintain knowledge to effectively and efficiently manage and direct the tasks performed by Deposit Operations, including balancing and reconciliations, payment processing, debit card and ATM operations, unposted & return items, NSF items, incoming and outgoing collections processing, deposit verification, large item review, IRA processing, overseeing Regulation D, Regulation DD, Regulation E claims monitoring, Regulation CC/Uncollected funds hold review, cash shipment reconciliation, cash balancing, general ledger adjustments, online entries, monetary instrument balance and reconciliation, IOLTA reporting, and other maintenance functions at customer and account levels, including address changes, product code changes, etc. Manage aspects of wire transfers and ACH file origination, processing, and settlement activities. Serve as a subject matter expert to maintain a solid working relationship with vendors who provide services in these areas. Serve as subject matter expert for electronic payment processing channels such as ACH, Wires, RDC, Mobile Deposits and Bill Pay. Actively manage the processes to minimize risk while balancing improvements to customer experience and ensuring solid working relationships are maintained with third‑party vendors providing these services to the Bank. Review all relevant service level agreements (SLAs) to ensure adherence, as well as clarity and accuracy. Assess and identify opportunities to implement new SLAs during time of growth and change. Develop and implement metrics to monitor the efficiency and accuracy of Deposit Operations functions and use gathered information to identify opportunities for improvement. These metrics will provide insight to trends and performance expectations. SKILLS REQUIRED : Comprehensive knowledge of deposit processing, payment operations, and online/mobile banking systems, including remote banking channels, EFT operations, cash management, and check capture processes. Strong organizational and analytical skills, with the ability to leverage data to develop clear, well‑supported business cases. Demonstrated experience building and scaling teams and operational processes within fast‑paced, evolving environments. Proven ability to develop and execute a strategic vision for deposit and payment operations. Strong people leadership and talent development capabilities, including effective risk management and oversight of third‑party providers and vendors. Exceptional written and verbal communication skills, with the ability to influence and engage stakeholders at all levels. WORK EXPERIENCE : Minimum of 10 years of progressive banking experience. At least 5 years of senior management experience. Minimum of 5 years of people leadership experience, with a demonstrated ability to motivate, coach, and mentor teams. EDUCATION : Bachelor’s degree or equivalent professional experience required; a comparable combination of education and experience may be considered in lieu of a degree. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORKING CONDITIONS : Prolonged sitting. Lifting from 5 to 10 lbs (printer paper, storage boxes). Occasional bending or overhead lifting (storing files or boxes). Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations. HAZARDS: The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places. This job description may not be all‑inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time‑off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans. About Provident Bank For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services. Volunteering is a Way of Life Our brand promise – “Commitment you can count on” – supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year. Why do we love it? We get to volunteer in areas that are meaningful to the bank and impactful in the community. Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all. #J-18808-Ljbffr