Sales Support Coordinator

Job Description

Job Description

BIOLYPH is growing! We are seeking a team-oriented and responsive Sales Support Coordinator. This position primarily provides administrative support to the Sales Team and manages day-to-day activities for the Managing Director. This 5-day-a-week, full-time position at our Chaska Facility offers competitive benefits and a culture of life-work balance.

Essential Job Functions (unless otherwise specified):

• Provide Administrative Sales Support (80% of time dedicated to this responsibility)
  • Assist the Sales Team by facilitating the internal activities required to lead Clients through the sales cycle.
  • Coordinate project-related activities including document preparation, scheduling, tracking deliverables, and maintaining timelines.
  • Monitor email inboxes of Sales leadership, raise needs, and take the initiative with handling incoming messages when appropriate.
  • Manage and maintain Client and project information within the Customer Relationship Management (CRM) system to ensure accuracy and completeness.
  • Coordinate meetings, calls, and Client visits, including scheduling, meeting preparation, meeting notes, and follow-up actions.
  • Prepare Client-facing and internal-facing correspondence and sales-related documentation, including transcription, formatting, editing, proofreading, and revision. 
  • File and retrieve documents. 
  • Track progress of developmental technology projects, ensuring phase gates are met.
  • Compile data for innovation-based projects. 
  • Support tradeshow planning and logistics.
  • Arrange travel logistics for the Sales team.
  • Maintain confidentiality of Client, pricing, and company information.
• Provide First Class Executive & Personal Support (20% of time dedicated to this responsibility)
  • Ensure 100% confidentiality regarding personal matters; discretion and trustworthiness are paramount as tasks may be very personal in nature.
  • Provide proactive administrative and personal support to the Managing Director by anticipating needs, managing priorities, and ensuring timely follow-through on commitments and deadlines. 
  • Plan for and remind the Managing Director of upcoming deadlines making sure he’s where he needs to be, doing what he needs to be doing. 
  • Maintain Outlook calendars, including scheduling and confirming calls, appointments, and meetings. 
  • Assist Managing Director in managing of personal emails and correspondence.
  • Prepare, organize and manage personal documents. 
  • Manage home or personal life maintenance tasks, as needed
  • Organize personal and professional spaces as needed.
  • Coordinate personal travel, transportation, accommodations and entertainment reservations.
  • Assist with planning and preparation of personal events and parties.
  • Performs thorough research when asked to investigate options.
  • Provide light technical support (iPhone, iPad, and general PC) as needed. 

Qualifications:

• Experience / Education
  • High School diploma or equivalent. 
  • Previous experience in Sales or customer-facing roles is preferred. 

Other Requirements:

• Excellent written and verbal communication skills. 
• Proficiency in Outlook, Word, Excel, and Teams.
• Experience with Customer Relationship Management (CRM) systems preferred.
• Successfully manage multiple projects simultaneously.
• High level of discretion, professionalism, courtesy, and reliability.
• Handle confidential business matters appropriately.
• Ability to prioritize, multitask and adapt with changing priorities and workload with minimal direction.
• Focused urgency to drive projects to completion despite unanticipated challenges.
• Friendly, team-oriented individual with a strong desire to add value to the organization through their actions, words, and can-do attitude.
• High attention to detail.
• Capable of working independently and on a team. 
• Ability to travel occasionally, e.g. to support tradeshow exhibits
• Ability to sit for extended periods of time.
• Ability to lift 10 lbs. occasionally.
• Ability to crouch, bend, twist and reach.
• Ability to push/pull 25 lbs. occasionally.

About BIOLYPH:

  Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative.

BIOLYPH Offers:

• Competitive pay commensurate with experience
• Benefits for full-time employees include:
  • Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
  • Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
  • 401k
  • Employee Assistance Program
• Frequent company-sponsored events
• Clean, friendly, and collaborative work environment