Sales Account Manager

Job Description

Job Description

Full job description

*THIS ROLE IS ELIGIBLE FOR COMMISSION-BASED EARNINGS IN ADDITION TO BASE SALARY*

Position Overview

The Solomon's Minds network is seeking a highly motivated, relationship-driven, and organized Sales Account Manager to support business growth, customer engagement, and operational coordination across multiple affiliated companies and service lines.

This fully in-person role combines business development, sales, customer relationship management, and service coordination responsibilities. The position serves as both a revenue-generating sales role and a customer-facing relationship management role, helping guide prospective and existing clients from initial inquiry through ongoing service engagement. The representative will support a diverse portfolio of services across consulting, technology, home concierge, property development, and skilled trade industries. This includes working with nonprofits, small businesses, real estate developers, homeowners, and residential service clients.

Unlike a traditional sales position focused solely on outbound selling, this role emphasizes consultative relationship-building, lead conversion, customer retention, operational coordination, and cross-company service alignment.The ideal candidate is adaptable, strategic, customer-oriented, and comfortable managing a multifaceted pipeline that includes both new business development and ongoing customer relationship management.

Key Responsibilities

Business Development & Sales

• Identify, prospect, and generate new leads across multiple industries and customer types

• Conduct discovery conversations to understand customer needs and recommend appropriate solutions across the network

• Develop and manage a multi-service sales pipeline spanning consulting, technology, home services, and property-related offerings

• Prepare and present proposals, estimates, presentations, and service recommendations aligned with client goals

• Support lead conversion through consistent follow-up communication via phone, email, messaging, and CRM workflows

• Identify opportunities to bundle, upsell, or cross-sell services across affiliated companies

• Assist in developing outreach campaigns, referral strategies, and relationship-based business development initiatives

Customer Relationship Management

• Serve as a primary point of contact for prospective and existing clients

• Build and maintain long-term customer relationships to encourage repeat business, renewals, referrals, and client retention

• Maintain proactive communication with customers regarding service updates, scheduling, estimates, project progression, and follow-up needs

• Respond to customer inquiries, concerns, and requests in a timely, professional, and solutions-oriented manner

• Conduct post-service follow-ups to ensure customer satisfaction and identify additional service opportunities

• Help maintain high-quality customer experiences that reflect company professionalism and service standards

Lead Intake & Service Coordination

• Manage inbound calls, online inquiries, emails, and customer requests across multiple service categories

• Gather and organize customer information, project details, scheduling preferences, and service requirements

• Coordinate communication between customers and internal teams or onsite service providers

• Assist with appointment scheduling, estimate coordination, route updates, and operational communication

• Ensure accurate documentation and tracking of customer interactions, service notes, and pipeline progression within CRM systems

Cross-Company Sales & Service Support

Support and promote services across the Solomon's Minds network, including:

• Business and nonprofit consulting services

• IT consulting and technology solutions

• Home concierge and lifestyle management services

• Property development and project opportunities

• Skilled trade and home services (construction, HVAC, plumbing, electrical, handyman, roofing, windows, etc.)

Additional responsibilities include:

• Identifying strategic partnership and referral opportunities

• Coordinating customer transitions between departments or affiliated companies

• Supporting customer upgrades, renewals, and expanded service packages

Customer Satisfaction & Problem Resolution

• Professionally address customer concerns, complaints, or service issues

• Assist in de-escalating situations while maintaining a positive customer experience

• Collaborate with internal teams to resolve operational or scheduling issues efficiently

• Identify recurring customer concerns and communicate improvement recommendations to leadership

Operational & Administrative Support

• Maintain organized customer records, sales activity, pipeline updates, and communication logs within CRM systems

• Track lead progression, conversion activity, and customer engagement metrics

• Support workflow improvement initiatives related to customer communication, scheduling efficiency, and sales operations

• Provide feedback regarding market trends, customer needs, pricing considerations, and competitive positioning

• Other duties as assigned

Qualifications

• 2-5+ years of experience in sales, business development, customer success, account management, customer service, or related roles

• Strong verbal and written communication skills

• Ability to build relationships and communicate effectively with diverse customer types

• Comfortable balancing sales responsibilities with customer support and operational coordination

• Strong organizational skills and ability to manage multiple workflows simultaneously

• Self-motivated, adaptable, and comfortable working in a fast-paced, growing environment

• Experience using CRM systems, scheduling tools, Microsoft Office/Google Workspace, or related software

Preferred Qualifications

• Associate degree or higher

• Experience in consulting, technology services, real estate, hospitality, home services, or construction-related industries

• Experience supporting both B2B and B2C customers

• Proven ability to meet or exceed sales or customer retention goals

• Familiarity with proposal development, estimates, or service coordination workflows

Key Competencies

• Relationship building and customer trust development

• Consultative sales and solution-based communication

• Strategic thinking and adaptability across industries

• Customer service excellence and professionalism

• Organization and multitasking abilities

• Conflict resolution and problem-solving

• Initiative, ownership, and accountability

• Cross-functional communication and coordination

Compensation Structure & Work Arrangement

• Competitive base salary plus commission and performance-based incentives

• Bonus opportunities tied to:

• Sales performance

• Lead conversion rates

• Customer retention

• Cross-selling outcomes

• Pipeline management and operational efficiency

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.