Assistant Account Manager

The Assistant Account Manager is responsible for overseeing custodial operations across the campus's 14 buildings, ensuring services are delivered efficiently and consistently in accordance with UG2 Facility Services' quality standards, direct cost budgets, and client expectations. Working closely with the Account Manager, this role provides day-to-day leadership for custodial staff, promotes operational excellence, and helps maintain a safe, clean, and welcoming environment while fostering high levels of customer satisfaction.

Major Responsibilities:

• Ensure the work that is scheduled is performed to maximize operational, contractual standards for account retention and customer satisfaction by utilizing CompuClean reporting software
• Weekly update and maintenance of the account's projects calendar
• Monitor and ensure weekly reports are completed/submitted accurately and timely
• Daily assist, assign work schedules to Supervision and cleaning personnel
• Supervise "New Employee Orientation" training for all new cleaning personnel
• Maintain perpetual inventory for requisitioning appropriate supplies and equipment for account(s) daily operations
• Help create work orders and submit to regional office for ancillary services
• Maintain equipment for optimal production of services
• Assist in review, discipline, promote, and discharge of employees
• Help resolve any day-to-day operational problems
• Always demonstrate leadership qualities internally and externally
• Perform such other duties as assigned by Account Manager and Operations Manager

Supervisory Responsibilities:

Directly supervises 2 Night Shift Supervisors, Night Cleaners and a Floor Care Team. Assists/ supports in supervising 1 Day Shift Supervisor, Day Porters, and Weekend Cleaners. Carries out all responsibilities according to UG2's policies and applicable laws. Included in (but not all inclusive): interviewing, assisting in hiring, training employees, planning, assigning/ directing work, reviewing performance, rewarding or disciplining employees, addressing complaints, and resolving any issues that arise.

Qualifications:

To perform this job successfully, an individual must be capable to perform each essential duty satisfactorily. The requirements listed below represent but are not all inclusive to the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education / Experience:

Associate's (A.A.) or higher degree from community college, university, two to three years related experience or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions plus operational procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Math Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to read, interpret, and analyze budgets and job costing.

Reasoning Ability:

Ability to solve practical problems and deal with variables in situations where limited standardization exists. Ability to interpret various instructions furnished in written, oral, electronic, diagram, or schedule form.

Computer Skills:

Ability to use computer software required by UG2 systems including e-mail, electronic supply ordering, and time-keeping.

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, handle or feel objects, use tools or controls, reach with hands and arms, stoop, kneel, crouch, crawl, talk or hear clearly.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job but is not all inclusive.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in outside weather conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes, airborne particles, toxic, caustic chemicals, extreme cold, extreme heat, risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

The nature of the necessary duties of this job regularly require non-standard work hours which may include, but are not limited to, night and weekend schedules. In order to perform the necessary duties of this job, the employee must be flexible with their assigned work schedule.


Note: This is not meant to be an all inclusive job description nor should be interpreted to be such and Management reserves the right to alter, change, eliminate, add to assigned duties at any time.

About UG2:

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.

Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.