Service Advisor

Holman is a family‑owned, global automotive services organization anchored by our core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. AutoPark Honda has an outstanding opportunity for a Service Advisor to join their team and the Holman family! Job Duties Prepare service estimates, sell routine maintenance/repair services, and conduct follow‑ups regarding unsold services and customer inquiries. Perform opening and closing responsibilities. Schedule appointments, answer phones and collect funds for services performed. Predict the time needed for completion and maintain constant communication with the customer during the repair process. Assist with the coordination of alternate transportation, rental car reservations, shuttle, etc. Sell needed maintenance services and related parts to customers. Identify customer requests. Conduct a complete vehicle walk‑around. Present multi‑point inspection results to customers. Recommend needed maintenance services and related parts. Conduct a detailed active delivery of each vehicle. Make appropriate prospecting and follow‑up contacts with owners. Provide outstanding customer service in accordance with dealership policies. Write complete, accurate repair orders in accordance with dealership and manufacturer policies. Provide estimated cost analysis of automotive repairs and routine maintenance. Provide in‑depth information on original equipment manufacturer (OEM) part options. Perform all other duties and special projects as assigned. Education and/or Training High school diploma or general education degree (GED). Intermediate skills in CDK or Reynolds and Reynolds software. Relevant Work Experience 1 year of experience working in a service advisor or express service advisor capacity. Salary and Compensation We offer competitive wages commensurate with job‑related skills, experience, relevant education or training, and geographic location. This commission‑eligible role offers an average monthly pay of $3,000–$10,000 with earning potential based on personal performance. Benefits Health, vision, dental, life and disability insurance. Flexible Spending and Health Savings Accounts. 401(k) plan with company match. Paid Time Off (PTO), paid holidays, bereavement, and jury duty. Paid pregnancy and parental leave, supplemental paid military leave to eligible employees. #J-18808-Ljbffr