Vice President / Senior Vice President, Operations - Remote

Vice President / Senior Vice President, Operations - Remote Title: S/VP, Operations (may be leveled at VP or SVP based on experience, scope, and impact). Manager: Chief Clinical Officer. Location: Remote with preference for candidates in one of Tia’s major markets: SF, LA, NY, or Phoenix. About Tia Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to transform outcomes and reduce costs, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology, and other wellness services. Tia’s “Whole Woman, Whole Life” care model is a unique, life‑long model that blends in‑person and virtual care to treat women as whole people, not just life stages. Role Summary We need a sharp, data‑obsessed operator who can turn strategy into repeatable, scalable, margin‑positive execution across a multi‑state/multi‑site clinical business. This leader will serve as the execution engine for the clinical organization, translating strategic ideas and operating targets into operational reality with focus, clear priorities, and disciplined follow‑through. This is a player‑coach role that thrives in the details, moves fast, and partners across clinical and corporate teams to elevate both patient outcomes and business performance. Key Responsibilities Lead day‑to‑day and long‑term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals. Rapidly translate strategic direction into operational reality—scheduling models, visit templates, staff allocation, workflows, and performance expectations. Own critical operational mandates (e.g., design the system to hit appointments completed per day targets) and drive end‑to‑end implementation across markets, clinicians, systems, and workflows. Build scalable operating models that improve access, efficiency, and margin without compromising patient experience. Drive execution on cross‑functional initiatives tied to revenue, cost, quality, and patient experience—ensuring every team knows their targets and delivers on time. Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross‑functional partners. Maintain a clear, real‑time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics. Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check‑ins. Proactively identify operational risks and root causes, escalating with crisp recommendations and leading the organization toward rapid resolution. Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality. Hold teams accountable through clarity, transparency, and consistent follow‑through. Operate through a lens that quality and operational efficiency must both be true. Anticipate operational needs 6‑12 months ahead—capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges—to inform present decisions. Build, test, and refine operational models that support growth, quality, and financial targets. Identify bottlenecks before crises arise and lead the organization toward proactive solutions. Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time. Coach and develop operational leaders while personally owning high‑stakes deliverables. Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end‑to‑end alignment on operational performance. Serve as the COO’s operational proxy, representing Operations with authority and clarity cross‑functionally and in Board‑facing forums. Collaborate with market and clinic leadership to ensure consistent, high‑quality operations across all sites and modalities. Drive a culture of accountability, clear communication, and results across all operational teams. Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience. Align operational forecasts with financial plans and ensure leadership has real‑time insight into performance. Lead deep‑drive analyses to determine root causes, identify opportunities, and guide decision‑making. Partner with Strategic Finance to align operational forecasts with company financial plans. Abilities & Skills Deep experience running ambulatory care operations—understanding visit throughput, provider templates, care team workflows, and outpatient care economics. Strong operational instincts; decisive operator who has scaled complex, multi‑site care delivery models. Exceptional ability to prioritize, synthesize, and sequence ideas into a clear action plan. Executive presence and clarity of communication—concise, structured, direct. Ability to influence without ego and hold teams accountable with empathy, firmness, and respect. Strong operational design and process‑building skills; comfort leading through ambiguity and scale. Ability to see around corners—anticipating operational needs before they surface. Strong player‑coach: able to lead at altitude and also drop into the weeds to unblock and execute. High analytical horsepower; able to interrogate data, build models, and translate insights into action. Deep patient‑oriented mindset—understanding that better operations must improve outcomes, not just margins. Comfortable working in an environment with high ambiguity, high expectations, and high velocity. Not afraid to prototype, test, and pivot. Qualifications 12+ years of operations leadership in healthcare, with significant experience running fee‑for‑service primary care at scale. Proven track record of delivering operational, quality, and financial results in a multi‑site or multi‑market environment. Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign. Hands‑on experience building operational models; proficiency with SQL and Excel required; BI tools (e.g., Tableau) a plus. Experience partnering with executive teams and presenting to Boards. Prior experience in high‑growth, operationally complex healthcare environments strongly preferred. Compensation & Benefits Salary range: $215,000‑$315,000 (role leveling dependent). Includes a cash bonus up to 30% and a significant equity stake. Unlimited vacation Free Tia membership Competitive stock option package $300 one‑time WFH stipend $50/month phone and internet reimbursement Medical, dental, and vision benefits 401(k) program (no matching at this time) Top‑of‑the‑line 13" MacBook Pro Travel stipend for team off‑sites Equal Employment Opportunity Statement Tia is an equal‑opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees. We strongly encourage people of color and members of the LGBTQ+ community to apply. #J-18808-Ljbffr