SUPPORT TECHNICIAN I

Support Technician IPrimary Location: United States-Virginia-Virginia BeachOrganization: NEXCOMHQ Pay Range: $19.25Job Summary: Resolves information systems problems involving office automation, data communications, LAN, POS, etc. Provides first line customer support, determines nature of, and urgency of, problem dispatches help, etc.Duties and Responsibilities: Incumbents of this position must be U.S. Citizens. Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible, corrects the problem. Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources/assistance into the system and tracks status/progress of open requests. Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem. Determines the nature and urgency of the problem. Refers problems to the appropriate level for resolution. Where required, notifies supervisor and management of urgent or sensitive problem areas. Monitors and updates status of open trouble reports, and provides feedback/status to customers. May provide weekly and monthly productivity reports, or assist in preparation of such reports. Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications, and/or Services (Hardware & Software). Perform other related duties as assigned.Schedule: Full-Time (35 + hours)Unposting Date: Sep 28, 2026, 3:59:00 AM