Luxury Store Team Lead - Client Experience & Growth

Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.

JOB PURPOSE

Being a passionate Brand Ambassador and a business leader, embracing the Brand values and convey to the Store Team and Clients to achieve a successful Products performance, driving actions to achieve sales target, maximizing all the commercial opportunities. Guarantee an excellence Client Experience through a successful Client Journey. Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

RESPONSIBILITIES

Leading the Business Drive your Team to exceed Financial targets and maximize sales performances and contribution to support the success of the store; Support the Store Manager to develop and implement business plans, through the analysis of the product's performances and proposal of relevant actiıon plans; Foster cross selling and up selling among product categories; Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring Prada standards are achieved; Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client relations; Foster the Digital Mindset among the team, as well as encourage and support the team to improve the relationship with clients and achieving the business objectives; Be constantly up-to-date on market trends; Client Journey Ensure all our Clients to feel welcomed and to take part in an inspiring and engaging Journey; Trigger our Clients' curiosity and to lead them through the values and vision of Prada:-the unique "Prada-ness" attitude, -the intelligence of design, -the relevance of cultural values, -the challenging of conventions, -the commitment to represent the creativity and innovation; Feel our clients unique and to express their individuality, confidence and independence of spirit; To be passionate through your dedication to our job, Group Values and DNA; Customer Relations Management Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction. Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences Proactively identify opportunities to gain new Clients in order to grow department sales Strengthen Client loyalty supporting the department team to carry out clientelling initiatives Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome Team Management Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time. Support your team with consistent coaching, identify their development and training needs, partner with the HR and L&D team to tailor individual development plans. Encourage the exchange of information within the team and proactively develop morning briefing on specific topics Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes Guarantee team development through coaching and follow-ups on individual action plans; Actively support the Store Manager in mapping the market for any researches they may have Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure Store Care Support synergy and cooperation between front and back of house Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office Contribute to an effectıve and effıcıent care of Company's assets Provide feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Merchandising departments Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained; Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to the Store. Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates Having understood the needs and priorities, train and inspire the sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures

KNOWLEDGE AND SKILLS

Strong business acumen and analytical skills Comprehensive knowledge of the Luxury Fashion Industry and its trends Proven ability to drive positive client experiences and build loyalty Excellent communication and interpersonal skills Strong attention to detail and organizational skills Ability to inspire and influence a team Leadership and coaching skills Business awareness Dependability Flexibility in schedule and working hours Entrare a far parte della nostra Azienda significa lavorare in un ambiente creativo e internazionale, con team di persone motivate dalla curiosità e dalla ricerca dell'eccellenza. Il motore del nostro successo è l'importanza e il valore che diamo al talento e alla passione delle nostre persone, favorendone la crescita professionale. Il Gruppo Prada promuove un ambiente di lavoro inclusivo, garantendo pari opportunità a tutti i candidati, indipendentemente da genere, etnia, orientamento sessuale, disabilità, o altre caratteristiche personali. Crediamo che la diversità sia un valore e ci impegniamo a costruire un ambiente di lavoro equo e rispettoso per tutti. #J-18808-Ljbffr Prada