Ecommerce Manager

Marketplace Manager Kenwood, California Reports to: General Manager Full-Time About the Ledson Family Winery Established in 1860, the Ledson Family has built a legacy of excellence in Sonoma County, spanning generations in viticulture and winemaking. Selected as one of the best places to work by the North Bay Business Journal, Ledson is an established winery in Sonoma Valley featuring three different wine labels, a castle in Kenwood and a boutique hotel in Sonoma. Ledson has a quality first mantra, not only with our wines but also our tasting room, grounds and guest’s experience. As a family-owned winery, we believe our customer comes first and it is our goal to provide them with exceptional hospitality. We value our employees and encourage opportunities for growth promoting long-term careers. Ledson offers an exceptional environment for career development and progression, evidenced by our numerous team members with over 20 years of tenure. Position Summary Our Marketplace Manager is responsible for the successful operation of the Ledson Gourmet Marketplace located at our winery in Kenwood. The marketplace serves as a friendly gathering place for our guests. It includes a wine shop and offers cheese & charcuterie boards, sandwiches, beverages and snacks, wines by the glass and bottle, and other specialty retail items. It also serves as the primary guest point of purchase and wine club member VIP service center. The Marketplace Manager plays a key role in planning and delivering memorable guest experiences in the Ledson Gourmet Marketplace and through wine club engagement, events and relationship-driven sales. Your scope will include managing and training staff, driving toward revenue targets, merchandising, menu refinement, inventory ordering and management, sales of wines and other goods, and quality preparation of food items. Providing exceptional hospitality is at the heart of this role. Collaboration, integrity, and strong communication skills are essential to your success and to the continued success of the winery. The ideal candidate has a passion for preparing and serving exceptional food, an interest in engaging with guests to share Ledson food and wine, and strong sales skills. Our marketplace team members are engaged and energetic, providing our guests with unsurpassed customer service and sales experiences. Featuring gourmet sandwiches, cheeses, baked goods, olive oils, chocolate sauces, fudge, and wine specials; the marketplace provides an exciting atmosphere not only for guests, but also staff who thrive in customer service and sales. You will have the opportunity to meet and assist guests from all over the world, work in a building known for its beautiful architecture, represent fine wine and food products while delivering gracious hospitality, exciting wine tastings, and memorable experiences. Qualifications Previous leadership experience required, preferably in the restaurant, retail or wine industries. Strong hospitality and sales skills. A passion for food. Strong English language skills and a desire to speak with guests and business partners throughout the day while providing exceptional customer service Proficiency in using computer software systems, including the Microsoft Office Suite – previous experience with Tock and AMS a plus but not required Capable of providing exceptional customer service in all interactions with guests Must be able to work full-time hours including weekends, minor holidays, and occasional evenings Ability to pass background and drug screening What We Offer A compelling role within a respected, multi-generational family-owned winery Work in a beautiful winery setting and exceptional event venue A dynamic, collaborative culture with opportunities for long-term growth and career advancement $60,000 - $80,000 annually depending on experience, with bonus opportunities Comprehensive benefits package including medical insurance, 401k and paid vacation A rare opportunity to contribute meaningfully to a winery with over 160 years of winemaking history #J-18808-Ljbffr