Service Desk Technician III

Job Summary Seeking a Service Desk Technician III with 2+ years of technical support experience to provide tier III technical support for customers, manage user accounts and permissions, and assist in implementing best practices within the IT systems and support structure. Requirements High School Diploma required. Two (2) plus years of technical support experience ITIL v3 Foundation Certification preferred Certifications a plus (A+, Net+, and Microsoft MTA/MCSA) HDI Problem management certifications a plus. ServiceNow experience working within the ITIL Framework with formal Service Management to include but not limited to Incident, Problem, Change and Service Catalog. Benefits Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) #J-18808-Ljbffr Modivcare