Client Onboarding Specialist

To ensure exceptional service and support for all clients, the full-time remote Client Onboarding Specialist will develop strong client relationships, manage support conversations, and collaborate with internal teams to enhance the client experience. Key responsibilities Develop and maintain strong client relationships while managing client conversations across all support channels Conduct onboarding meetings, product tours, and demos, providing product information to help clients achieve their goals Evaluate client support processes and share feedback with appropriate teams to improve products and services Required qualifications An associate's degree or equivalent experience Experience with Salesforce CRM and Churnzero or Gainsight Strong execution skills with a track record of defining and optimizing processes Project management and problem-solving skills with attention to detail Ability to manage multiple competing priorities and work with cross-functional teams