Credentialing Coordinator - Onboarding

Overview At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400 Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary Summary: Provides administrative support for daily Credentialing Department operations, focused on efficient provider onboarding. Responsibilities Essential Functions: Comply with Credentialing Policies and Procedures, departmental guidelines, and company standards Support onboarding processes for medical and ancillary providers across multiple states, ensuring timely completion of required tasks Conduct outreach to providers to obtain required information, schedule onboarding-related calls, and respond to questions Guide providers through online credentialing application completion; review for accuracy and completeness and follow up to resolve missing information Scan, upload, and maintain provider documentation within the credentialing system Coordinate provider onboarding access and account setup, including facilitating surrogate/delegate access for systems such as NPPES, PECOS, CAQH, and NYS Provider Secure Portal (PSP) Facilitate completion of credentialing-related applications (e.g., DEA, NPI) and associated applications Document onboarding activities, communications, and updates within the credentialing system Prepare weekly onboarding and credentialing status reports Collaborate with HR, Recruitment, Operational Leaders, and other departments to support timely onboarding completion Maintain credentialing files for active providers Complete additional duties and special projects as assigned Provide coverage and support to other Credentialing team members as needed Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Education/ Work Experience: Bachelor's Degree in a Health Related Discipline: Public Health, Healthcare Administrative, Health Service, Psychology or Sociology Highly Preferred High School Diploma Required Experience: Minimum of at least six months in a healthcare setting: providing clerical support or medical credentialing assistance. Preferably 1-2 years of relevant office / credentialing experience. Notary Public certification preferred Knowledge, Skills, Abilities and Other Characteristics: Strong organizational and time management skills with the ability to prioritize and manage competing demands, adapt to shifting priorities, and meet deadlines in a fast-paced environment Excellent interpersonal and communication skills with the ability to work effectively with providers, leadership, and cross-functional teams Ability to handle sensitive and confidential information with discretion and sound judgment Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access) Experience with database management, including tracking, reporting, and document management Position Type and Expected Hours to Work: Full-Time Position Monday through Friday from 9:00 a.m. to 5:30 p.m. - 40 hours work week Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.