Collections Specialist

Job Description

Job Description

Job Title: Collections Specialist (Lead) Job Description

This role serves as an experienced Collections Lead responsible for driving high-volume, corporate-level collections activity across multiple divisions and branches. You act as the senior point of contact for complex account resolution, negotiate payment arrangements directly with customers, and provide functional leadership to branch-level collectors by offering guidance, escalation support, and process consistency. You use your strong systems knowledge, advanced Excel skills, and sharp negotiation abilities to manage a large portfolio of B2B accounts with minimal supervision in a fast-paced environment.

• Lead and perform high-volume B2B collections activities across multiple divisions and branches.
• Act as a senior point of contact for complex account resolution and escalated collection issues.
• Negotiate payment arrangements, payment terms, and dispute resolutions directly with customers.
• Provide functional leadership, guidance, and support to branch-level collectors and accounts receivable staff.
• Ensure consistency in collections processes, procedures, and best practices across the team.
• Manage a large, high-volume portfolio of customer accounts with minimal supervision.
• Perform detailed account reconciliations and research payment discrepancies to resolve issues promptly.
• Review aging reports, monitor overdue balances, and prioritize collection efforts accordingly.
• Handle cash application-related inquiries and coordinate with accounting to ensure accurate posting.
• Conduct collection calls and provide professional collections customer service to maintain strong customer relationships.
• Prepare and process invoicing-related documentation as needed to support collection efforts.
• File Notice to Owners (NTOs) and Liens in accordance with company policies and applicable requirements.
• Submit delinquent accounts to third-party collections when appropriate and track outcomes.
• Utilize Great Plains (GP), FCC, High Radius, and other systems to manage accounts receivable and collections workflows.
• Leverage advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas, to analyze data and report on collection performance.
• Organize and maintain accurate records, documentation, and communication logs for all assigned accounts.
• Communicate clearly and professionally in writing and verbally with internal teams and external customers.
• Work independently after training, proactively identifying and resolving account issues using strong problem-solving skills.
• Contribute to continuous improvement of collections processes by sharing insights and recommending solutions.

• Minimum 5+ years of B2B collections experience in a high-volume environment.
• Strong background in collections, accounts receivable, and customer service.
• Hands-on experience with account reconciliations and researching payment discrepancies.
• Proven ability to negotiate payment terms and resolve disputes directly with customers.
• Experience filing Notice to Owners (NTOs) and Liens.
• Experience submitting customers to third-party collections.
• Working knowledge of Great Plains (GP), FCC, and High Radius strongly preferred.
• Advanced Microsoft Excel skills, including V-Lookups, Pivot Tables, and formulas.
• Ability to review and interpret aging reports and manage collection priorities.
• Excellent organizational skills with the ability to manage multiple accounts and tasks simultaneously.
• Strong written and verbal communication skills for interacting with customers and internal stakeholders.
• Ability to work independently in a fast-paced, high-volume environment after training.
• Self-starter mindset with strong problem-solving skills and the ability to creatively resolve account issues.

• Prior experience mentoring, guiding, or leading other collectors or accounts receivable staff is a plus.
• Experience with cash application processes and invoicing is beneficial.
• Familiarity with collections customer service practices and collection calls.
• Comfort working with accounting systems and related financial processes.
• Ability to collaborate effectively with cross-functional teams while maintaining a professional demeanor.

This is a full-time, on-site role with a standard schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. You work in a fast-paced, high-volume corporate environment that relies heavily on financial and collections systems such as Great Plains (GP), FCC, and High Radius, as well as advanced use of Microsoft Excel. The setting supports focused, independent work while also encouraging collaboration with branch-level collectors and accounts receivable staff. The work involves primarily office-based tasks using computer systems, phones, and standard office tools.

This is a Contract to Hire position based out of Gridiron, TX 77054.

The pay range for this position is $26.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Gridiron,TX 77054.

This position is anticipated to close on Aug 31, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.