Service Coordinator

Front Office & Service Coordinator

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is to joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

The Front Office & Service Coordinator serves as the first point of contact for customers and a key support role for daily operations. This position is responsible for managing incoming leads, coordinating schedules, handling administrative processes, and supporting the service department. The ideal candidate is highly organized, customer-focused, and maintains a professional, welcoming presence for all walk-in and phone inquiries. This role offers a clear path for growth, with the potential to advance into an Office Manager position based on performance and leadership development.

• Greet and assist walk-in customers, providing information about generator products and services in a friendly, professional manner
• Screen and manage incoming sales leads, ensuring timely follow-up and proper qualification
• Schedule in-home consultations and coordinate calendars for the sales team
• Prepare and submit permit applications to local permitting offices, ensuring compliance with all requirements
• Receive, process, and track customer payments accurately
• Monitor and manage warranty claims, including documentation and communication with customers and vendors
• Assist the Service Manager with inventory tracking, control, and replenishment
• Order parts and supplies for the service department, ensuring timely availability
• Maintain organized records and provide general administrative support as needed

• Professional appearance and positive, customer-first attitude
• Strong interpersonal skills and comfort interacting with walk-in customers
• Excellent organizational and multitasking abilities
• Strong communication and customer service skills
• Experience with administrative processes, scheduling, and data entry
• Basic knowledge of inventory management and purchasing preferred
• Proficiency in Microsoft Office or similar software systems
• Ability to work independently and as part of a team

• Experience in construction, home services, or generator/energy industry
• Familiarity with permitting processes and local regulations
• Experience handling payments and warranty coordination

Pay commensurate with experience

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate. Compensation: $18.00 - $22.00 per hour

Join The Generator Supercenter Family – Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.