Service Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Company Overview

We are a fast-growing home services company committed to delivering exceptional customer experiences from the first phone call through project completion and ongoing customer support. As part of a nationally recognized franchise network, we combine the resources of a trusted brand with the personalized service of a locally owned business.

Our team is built on professionalism, integrity, and a commitment to doing what's right for our customers and each other. We believe in creating opportunities for personal and professional growth while fostering a positive, team-oriented workplace where employees can build long-term careers.

Job Description

The Front Office & Service Coordinator serves as the first point of contact for customers and plays a vital role in supporting the daily operations of the business. This position is responsible for managing incoming inquiries, coordinating schedules, handling administrative processes, and supporting both the sales and service teams.

The ideal candidate is highly organized, customer-focused, and enjoys working in a fast-paced environment where no two days are the same.

This position offers a clear path for career advancement, with opportunities to grow into an Office Manager role based on performance, initiative, and leadership.

Key Responsibilities

• Welcome and assist walk-in customers and answer incoming phone calls in a professional and friendly manner.
• Manage incoming customer inquiries and sales opportunities, ensuring timely follow-up and accurate documentation.
• Schedule customer appointments and coordinate calendars for sales representatives and field personnel.
• Prepare and submit permit applications and related documentation to local municipalities and agencies.
• Receive, process, and accurately record customer payments.
• Coordinate warranty claims and maintain communication with customers, vendors, and manufacturers as needed.
• Support the Service Manager with inventory tracking, purchasing, and supply management.
• Order parts, materials, and office supplies to ensure efficient daily operations.
• Maintain organized customer records, job files, and administrative documentation.
• Provide general office support and assist other departments as business needs require.

Qualifications

• Professional appearance with a positive, customer-first attitude.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Exceptional customer service skills with the ability to build rapport.
• Experience with scheduling, administrative support, and data entry.
• Comfortable using Microsoft Office and other business software applications.
• Ability to prioritize tasks, solve problems, and work independently while contributing to a team environment.

Preferred Experience

• Experience in construction, home services, field service, or a similar industry.
• Familiarity with permitting processes and municipal documentation.
• Experience coordinating customer payments, warranty claims, or service administration.
• Experience with inventory management, purchasing, or office operations is a plus.

This job description is not intended to be all-inclusive. Employees may perform other duties as assigned to support the ongoing needs of the business.

Compensation: Pay is commensurate with experience.

This franchise location is independently owned and operated. Employment decisions are made solely by the local franchisee. Any questions regarding employment should be directed to the local franchise location.