On-Site Operations Admin

On-Site Operations Admin

Des Plaines, IL

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of Role

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! You will be located at our customer site handling their most critical shipments through the Airspace platform.

Responsibilities

Managing Shipments & Operating the Airspace Platform

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions
• The ability to rapidly move from one critical task to another
• Accurately confirm job milestones are completed correctly and on time
• Navigate and interpret key information on shipping documents, such as packing lists and bills of lading
• Ability to stay independently informed by reviewing all communications provided throughout the company platforms
• May include some tasks including packaging, labeling, and staging
• Adherence to Standards: Meticulously following both Airspace's internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations. This demonstrates reliability and commitment to partnership.

Proactive Customer Updates

• Manage email, phone and live communication with multiple external parties including but not limited to clients, suppliers such as airlines and drivers, and colleagues
• Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
• Maintain high attention to detail in all correspondence, as even minor errors can have significant consequences for mission-critical packages (e.g., organs for transplant, aircraft parts)
• Escalate issues early and appropriately
• Representing the Company: As a front-line representative of Airspace located directly on a customer's site, you are the face of the company. Conduct must be consistently professional, courteous, and align with Airspace's reputation as a recognized leader in time-critical logistics.
• Upholding the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers.

Maintaining Balanced Level of Performance

As an Ops Admin, you will be expected to meet minimum metric requirements and customer service standards for an admin level position. Expectations will increase with advancement. All expectations will be communicated to you through your direct reporting supervisor.

Requirements

• Must be able to work full-time onsite at Des Plaines, IL location
• Must be available to work weekends
• Strong attention to detail
• Strong customer service skills

Compensation & Benefits

• Pay range: $20/hour - $24/hour
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training

Core Values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.