Jr. Member Engagement Coordinator - PS HQ

Who We Are

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

Role: Jr. Member Engagement Coordinator

The Junior Sales Coordinator plays a foundational role in supporting the Sales and Membership teams, ensuring both the operational excellence and high-touch service required to deliver a seamless experience for ultra-high-net-worth guests and members. This role blends administrative precision with client-facing exposure, supporting the full sales and relationship lifecycle from initial inquiry through onboarding and ongoing engagement.


The ideal candidate is highly organized, detail-oriented, and service-driven, with a genuine interest in pursuing a career in relationship-based B2C sales within a luxury environment. Acting as a key liaison between clients, internal teams, and strategic partners, the Coordinator is responsible for maintaining accurate client data, managing communications, and supporting day-to-day sales operations with discretion and care. This position offers a unique opportunity to build a strong foundation in sales, gain exposure to UHNW client engagement, and grow within a category-defining global hospitality brand.


Reports to: Director of Member Engagement

Location: PS HQ - Los Angeles, CA

Schedule: Full-time, 5 days/week, Hybrid (Mon & Fri WFH, Tues-Thur onsite at PS HQ)

Responsibilities & Expectations

• Support day-to-day administrative and operational needs of the Sales team, including scheduling, follow-up coordination, pipeline tracking, and preparation of client materials
• Maintain rigorous accuracy within Salesforce, including real-time logging of client interactions, preferences, pipeline activity, and follow-ups with exceptional attention to detail and confidentiality
• Own data integrity and CRM discipline, ensuring all client and prospect records are current, actionable, and reflective of the highest operational standards
• Partner closely with the Sales and Membership teams to support UHNW clients throughout the full lifecycle of the relationship, including initial inquiry, enrollment, bespoke onboarding, and ongoing account support
• Serve as a key point of coordination for client interactions, ensuring a seamless, highly personalized experience aligned with luxury service standards
• Build and manage targeted prospect and client segments within Salesforce to support proactive outreach and relationship cultivation
• Educate, consult, and advise prospective and existing members on PS' curated services, amenities, and bespoke offerings, tailoring recommendations to individual client needs and expectations
• Host and support virtual presentations, private briefings, and educational meetings with strategic partners and prospects
• Correspond with UHNW members, advisors, and partners via phone and email in a polished, professional, and discreet manner
• Provide guided, in-person tours of PS, articulating the brand's value proposition, service philosophy, and experiential offerings with confidence and sophistication
• Attend select prospecting and networking events to cultivate relationships and support conversion efforts
• Support sales initiatives and special projects as the business expands into new markets

Requirements / Qualification

• 2 years + experience in UHNWI B2C sales
• Experience working around confidential and sensitive information
• Salesforce pipeline management experience
• Bachelors Degree in relevant field desired.
• Exceptional written and verbal communication skills, with the ability to engage confidently with UHNW clientele
• Highly detail-oriented and organized, with a strong sense of ownership over administrative execution and follow-through
• Strong operational discipline with commitment to data accuracy, CRM hygiene, and process consistency
• Ability to manage multiple priorities while maintaining precision in a fast-paced, high-touch environment
• Strong interpersonal and relationship-building skills, paired with sound judgment and discretion
• Proactive mindset with the ability to anticipate needs, solve problems, and drive tasks to completion independently
• Comfortable balancing client-facing responsibilities with behind-the-scenes operational execution
• Adaptable and flexible as priorities evolve and new markets develop
• Willingness to travel domestically and internationally as needed

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• Unlimited PTO
• Monthly health & wellness and cell phone reimbursement.
• Paid training
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities

This is a full-time Exempt role. Compensation range $75,000 - $85,000/annually

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.