Administrative Assistant

Front Desk Receptionist / Workplace Experience CoordinatorThe Front Desk Receptionist / Workplace Experience Coordinator plays a key role in delivering a world-class customer service experience to employees, guests, and visitors in a designated office building. This onsite role serves as the first point of contact at the facility, ensuring a welcoming environment, smooth daily operations, and consistent support for workplace services such as reception, mail, office supplies, and event coordination. The position is initially a 6-month assignment with the possibility of extension or conversion to a permanent role, and follows standard office hours on weekdays.ResponsibilitiesServe as the first point of contact for everyone entering the facility by greeting employees, guests, and visitors with a friendly and welcoming demeanor.Issue visitor and parking passes, verify appropriate access, and follow established security protocols to maintain a safe and secure environment.Answer incoming telephone calls in a professional manner, provide accurate information, and route calls or messages to the appropriate parties.Create presentations and deliver information to groups of various sizes in a clear and engaging manner when needed.Arrange and confirm recreational, dining, and business activities on behalf of requestors, ensuring details are accurate and communicated clearly.Manage janitorial and maintenance work orders as needed, coordinating with appropriate teams to ensure timely completion of tasks.Coordinate and execute workplace services including mail handling, office supply services, and support for onboarding activities.Acknowledge and respond to inquiries or complaints from employees, guests, and coworkers, providing solutions in a professional, customer service-driven manner.Organize and manage onsite events by securing event space, coordinating room setup and tear down, and arranging delivery of necessary supplies.Follow property-specific security and emergency procedures, and promptly notify appropriate parties to ensure the safety of all individuals in the building.Coordinate with vendors who supply services or goods to the workplace, ensuring they meet expectations and follow site procedures.Explain detailed and sometimes complex information within the team, ensuring clarity and consistency in communication.Follow specific directions provided by leadership and adhere to clearly defined duties, methods, and tasks described in detail.Use existing procedures to solve straightforward problems, escalating issues when necessary and exercising discretion within established guidelines.Provide general administrative support related to front desk operations and workplace experience activities as required.Essential SkillsHigh School Diploma or GED.Up to 2 years of job-related experience in front desk, reception, customer service, or administrative support roles.Ability to follow basic work routines, standards, and established procedures in daily tasks.Strong verbal and written communication skills to exchange straightforward information clearly and professionally.Working knowledge of Microsoft Office products, including Word, Excel, Outlook, and similar applications.Strong organizational skills with the ability to manage multiple tasks and priorities in a busy office environment.Inquisitive mindset with a willingness to learn and understand workplace processes and services.Professional telephone etiquette and ability to make a positive first impression with callers and visitors.Ability to adhere to security and emergency procedures and follow property-specific protocols.Additional Skills & QualificationsExperience serving as the first point of contact at a front desk or reception area in a corporate or professional setting.Demonstrated ability to greet visitors, issue passes, and follow security protocols in a consistent and accurate manner.Experience creating presentations and speaking to groups of various sizes in a clear and confident manner.Experience in arranging and confirming recreational, dining, or business activities on behalf of colleagues or clients.Prior exposure to workplace services such as mail handling, office supply coordination, and onboarding support.Experience organizing onsite events, including room setup, tear down, and coordination of supplies and vendors.Customer service-oriented approach with a focus on delivering a world-class experience to employees and guests.Ability to work within clearly defined procedures while maintaining attention to detail and reliability in task execution.Work EnvironmentThis role is fully onsite in a professional office building and is not remote. The typical schedule is Monday through Friday, working standard daytime hours such as 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. The environment is front-facing and customer-focused, with frequent interaction with employees, guests, and visitors. You will work at a front desk and within office areas, using standard office technology and tools including Microsoft Office applications, telephones, and email. The position operates within established security and emergency procedures and involves coordination with vendors, facilities, and workplace services teams. The assignment is initially for 6 months, with the potential for extension or conversion to a permanent role, providing an opportunity to grow within a structured and supportive workplace experience function.Job Type & LocationThis is a Contract position based out of Chicago, IL.Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application DeadlineThis position is anticipated to close on Oct 15, 2026.Workplace TypeThis is a fully onsite position in Chicago, IL.