Scaled Customer Activation Manager | Bill Pay Specialist
$10kColorwave Inc
Bill Pay Specialist Customer Success Manager
Bill Pay Specialist Customer Success Managers own the activation and growth of clients leveraging Ramp's Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale.
What You'll Do
Become an expert in Ramp's Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
Help maintain Ramp's industry-leading customer satisfaction by delivering exceptional support and guidance.
Continuously grow, learn, and adapt within a fast-paced startup environment.
What You Need
Minimum 3 years of experience in customer success, account management, technical consulting, or product operations.
Bill Pay / AP, Accounting Implementation Experience
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively.
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues.
Proven track record of exceeding quota or outperforming key metrics.
Ability to anticipate customer needs and position product solutions effectively.
High adaptability and comfort operating in a fast-paced, constantly evolving environment.
Benefits Available To All Full-Time Ramp Employees (Global)
Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other Notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
$10k
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