IT Support Technician

Job Description

#LI-DNI

Responsibilities

Essential Functions and Primary Duties

• Provides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.
• Assists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.
• Assists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.
• Follows documented processes to ensure proper functionality and accurate data.
• Troubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.
• Troubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations.
• Assists field service technicians with complete branch office installations and moves.
• Resolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.
• Opens and manages tickets for issues and provides regular detailed updates.
• Conduct root cause analysis for recurring issues to prevent future incidents.
• Works with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.
• Serves as a liaison between technical teams and business stakeholders.
• Provides remote training for end users and field technicians on new equipment, processes, and services.
• Provides in-person training on all equipment and documented processes for new hires.
• Assumes responsibility for related project work and duties as required or assigned.

Qualifications

Minimum Qualifications

• Associates degree from an accredited college or two years of related work experience
• Able to use general office equipment

About Us

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.