Principal IT Consultant, Digital & Consumer Exp.

Salary: $102,000 - 142,000 per year Requirements:

• We require a bachelors degree in Business Administration, Computer Science, CIS, or a related discipline, or equivalent practical experience in place of the degree.
• We require at least 10 years of experience in IT consulting, business analysis, or a closely related area.

• We lead multiple workstreams by assessing customer and operational needs, refining policies and procedures, securing cross-functional alignment, translating strategy into business requirements, allocating resources, establishing standards, tracking progress, removing barriers, and resolving highly complex issues.
• We strengthen self-leadership and team learning by seeking feedback, building collaborative relationships, communicating guidance, adapting to changing priorities, mentoring and coaching others, and fostering open dialogue.
• We lead IT consultants in developing requirements for process and system solutions across multiple business areas in partnership with stakeholders and IT functions such as solutions delivery, infrastructure, and enterprise architecture.
• We use a range of requirements-gathering methods to define business, functional, and non-functional needs across the enterprise.
• We develop and document detailed business cases that evaluate cost, benefit, ROI, and total cost of ownership for complex solution proposals.
• We guide the evolution of applications, systems, and processes toward a future state by analyzing how current processes affect enterprise operations.
• We map current-state processes against future-state designs and clarify the impact of requirements on upstream and downstream solution components.
• We advise executive and business leaders on integrating requirements with existing systems and business processes.
• We review and prioritize process improvement opportunities and value gaps.
• We lead solution design sessions, translating requirements into practical business solutions with IT teams.
• We recommend additional data or services needed to address key business and solution design challenges.
• We support the evaluation of third-party vendors as directed.
• We drive continuous improvement by developing, implementing, and maintaining standardized tools, templates, and processes across the enterprise.
• We recommend regional and national process improvements aligned with sustainable best practices and business goals.

• AI
• Support
• Mobile
• Web

More:

We are Kaiser Permanentes Experience & Product Strategy team, setting the strategic direction for our consumer digital experiences across web, mobile, and emerging technologies such as AI. We co-create human-centered, omnichannel experience strategies grounded in value, research, and competitive insight, and we develop the experience frameworks, journey maps, and service designs that define excellence across our enterprise. This is a senior individual contributor role for strategists and service designers who thrive in ambiguity, influence without authority, and help shape how Kaiser Permanente serves our members, patients, and communities.

last updated 36 week of 2026