Client & Sales Manager

Job Description

Job Description

ABOUT FIX IT PEOPLE

Fix It People is a Chicago-based handyman & home improvement company serving homeowners, property managers, and real estate professionals. We operate in a relationship-driven business where trust, responsiveness, and clarity matter as much as technical accuracy.

We’re hiring a Client & Sales Manager to own revenue generation at the front end of the business: managing incoming leads, closing sales, and proactively supporting business development.

This role blends sales judgment, estimating, client management, and light business development. It is not only an estimator role, nor is it a standalone business development position.

ROLE OVERVIEW

The Client & Sales Manager is responsible for driving revenue through a mix of reactive sales (handling inbound leads, quoting, and closing) and proactive outreach (identifying new opportunities, partnerships, and referral sources).

You will be the primary point of contact for prospective clients and a key contributor to company growth, both by converting existing demand and helping create new demand when capacity allows.

This role follows the natural rhythm of the home services industry. During peak season (Q2–Q3), the focus is high-volume reactive sales — managing inbound leads, quoting quickly, and closing consistently. During slower periods (Q4–Q1), the emphasis shifts toward proactive outreach, business development, and building the relationships and systems that drive the next busy season. The role requires comfort operating in both modes.

CORE RESPONSIBILITIES

Client & Sales Management
– Own the front-end sales process from initial inquiry through quote approval
– Manage inbound leads via phone, email, and CRM
– Conduct virtual and in-person project assessments (primarily Chicago)
– Develop clear, accurate scopes of work & quotes in collaboration with the internal team
– Communicate scope, pricing logic, and expectations clearly with clients
– Follow up consistently to move opportunities toward approval
– Maintain organized records of leads, quotes, and client communication
– Coordinate clean handoff from sales to scheduling and project execution

Business Development & Revenue Growth
– Maintain awareness of lead volume, pipeline health, and seasonal slowdowns
– During slower periods, shift focus toward proactive revenue generation
– Attend networking, industry, or referral-based events
– Identify and pursue relationship-based opportunities (e.g. real estate, property management, adjacent trades)
– Experiment with and propose new outreach or lead-generation ideas
– Act as a brand representative in professional settings when appropriate

WHAT THIS ROLE IS (AND ISN’T)

This role IS:
— Revenue-focused & initiative-driven
— Client-facing & relationship-based
— A mix of sales execution and proactive opportunity creation
— Judgment-heavy, not scripted

This role is NOT:
— A pure estimator position
— A cold-call-heavy sales role
— A full-time business development or marketing role
— Managing a sales team

QUALIFICATIONS

– 2+ years in a client-facing sales, estimating, or account management role
– Experience in home services, construction, or a related industry preferred
– Strong written & verbal communication skills
– Comfort discussing scope, pricing, and timelines with clients
– Organized, proactive, and able to manage multiple opportunities at once
– Familiarity with CRM systems & quoting tools
– Valid driver’s license & ability to attend occasional site visits
– Self-directed with an understanding that revenue ownership includes initiative

COMPENSATION & BENEFITS

– Base Salary: $55,000/year
– Performance-Based Commission — earned on deposits personally collected on jobs personally sold
– Realistic total compensation for a strong performer: $70,000–$80,000+/year
– Commission supplement during ramp-up: guaranteed minimum earnings for the first 3 months; commission floors waived for the first 6 months
– 10 Days Paid Vacation + 5 Days Sick Time (+ 8 Paid Company Holidays)
– Health Insurance Options (BCBS)
– Hybrid Remote / In-Person Role
– Small, collaborative team with real autonomy and input

LOCATION
– Chicago, IL
– Hybrid Remote with In-Person Assessments & Events as Needed