Veterans Service Officer - Remote

Job Description

Job Description

Role Title: Veterans Service Officer

Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project

We are seeking VA-accredited Veterans Service Officers to evaluate and improve AI-generated guidance on veterans' benefits. You'll use your claims experience to ensure questions reflect real veterans' and families' needs and answers are accurate, complete, and helpful. No prior AI experience is required.

Key Responsibilities

• Review veterans' benefits questions for realism and relevance.
• Develop rubrics covering service-connected disability compensation, claim filing, and required supporting evidence.
• Evaluate guidance on dependent and survivor benefits, including DIC and CHAMPVA, as well as appeals and decision reviews.
• Assess AI-generated answers for errors, omissions, and outdated information.
• Provide clear, actionable written feedback to the project team asynchronously.

Required Qualifications

• Current VA accreditation as a VSO representative, County Veterans Service Officer, accredited claims agent, or equivalent.
• At least 1 year of experience preparing and filing VA claims for veterans or their families.
• Working knowledge of disability compensation, dependent and survivor benefits, and appeals processes.
• Based in the United States.
• Ability to start quickly and commit 20–30 hours per week.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience working with military records, including DD-214 forms.
• Experience creating guides, checklists, or training materials.
• Experience assisting diverse veterans and families, including rural and non-English-speaking communities.