IT Support Specialist

IT Support Specialist – 1419 We are seeking an IT Support Specialist to maintain a secure, reliable, and efficient technology environment. Working under the IT Support Team Lead, you will manage and support all end‑user desktops, software, phones, and network peripherals. Your main focus will be handling system configurations, software deployments, user account administration, and proactive troubleshooting. Benefits include medical, dental, a 401K match, time‑off accruals, weekly paydays, and more. Benefits begin from day one. Responsibilities Provide technical support for all end‑user systems, hardware, and applications through on‑site and remote administration tools (including PDQ and TeamViewer). Manage user accounts in Microsoft 365 and Active Directory (password resets, MFA, access). Support Outlook, Teams, OneDrive, and other business applications. Install, configure, deploy, and maintain desktops, laptops, printers, phones, and related peripherals. Troubleshoot network connectivity, wireless access, printers, and VoIP systems. Maintain endpoint security, patching, antivirus, and compliance standards. Track, document, and manage work through the IT ticketing system. Maintain and manage inventory of IT equipment and assets. Procure and manage IT equipment and inventory. Perform onboarding and offboarding of employees, including device setup and access provisioning/deprovisioning. Follow all company policies, safety guidelines, and security requirements. Escalate complex issues as needed. Provide professional communication and excellent customer service to all users. Effectively and clearly communicate (speak, write, read) in English. Perform any other job‑related duties as assigned by supervisor or management. Education A high school diploma or equivalent. Experience Strong knowledge of Windows 10/11 installation and troubleshooting. Basic knowledge of networking (DNS, DHCP, WiFi). Experience with Microsoft 365, Active Directory, and endpoint tools preferred. Initiative Self‑motivated team player capable of performing in a fast‑paced environment, meeting deadlines and time constraints. Responsibility & Work Habits Attend work every day as scheduled. Notify supervisor in advance if unable to work. Have reliable transportation to get to work each day. Follow all company and safety rules during performance of duties. Maintain customer‑oriented work habits. Physical Requirements Lift and carry up to 50 lbs. Routine walking, bending, stooping, squatting and sitting. Sit at a desk and/or computer for extended intervals. Routine or repetitive physical motion with arms and hands. Mental Requirements Work with others in a professional manner. Understanding and implementation of regulations and guidelines. Prioritize workload and work under pressure. Coordinate multiple projects and duties. Working Conditions Work is performed in an office environment. You will be required to move computer setups as needed. Equipment Used Computers running Windows, Microsoft Word, Excel, Outlook, and PowerPoint. Additional equipment includes calculators, fax machines, copiers, printers, and multi‑line telephone systems. This Organization Participates In E‑Verify | Employment Notices And Disclaimers. #J-18808-Ljbffr