TECHNOLOGY ADVOCATE - IL

Job Summary As a Technology Advocate, you will repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with conducting meetings in conference spaces. Essential Duties and Responsibilities Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces. Manages holistic meeting experience: sets up and breaks down furniture, ensures cleanliness of room, and completes all other necessary tasks. Oversees and upkeeps all audio visual equipment in managed spaces. Places conference functions in properly sized rooms to maximize space utilization. Provides seamless management of events with high touch customer service. Ensures that AV systems have the latest firmware and software installed, updating as necessary. Assists Tier 2 with hardware swaps as needed (CHD/projectors). Manages ITSM and daily email and phone requests. Handles issues as they arise through the proper administrative channels. Follows protocol during emergency situations. Performs other duties as assigned. Qualifications Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates. Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability. Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing. Crestron DMC-E certification and network certification is preferred. Basic knowledge of calculations and proficient computer skills to include various computer programs, Microsoft Office programs, e‑mail and the Internet. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Equal Opportunity Employer Waveguide is an equal opportunity employer. We commit to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider employment of all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws. Applications are accepted on an ongoing basis. Waveguide maintains a drug‑free workplace. #J-18808-Ljbffr Compass Group USA