Office Administrator

Job Description

Job Description

OFFICE ADMINISTRATOR

$18–$22/hour DOE + Commissions | 33 Hours/Week | Monday–Friday | No Weekends

On Track earnings of $10,000 per year extra with commission

Established Home Improvement Company is looking for a dependable, highly organized Office Administrator who can confidently manage the day-to-day office with minimal supervision.

This is an ideal position for someone who enjoys staying busy, keeping people and schedules organized, talking with customers, and taking ownership of their work.

Position Details

• $18–$22 per hour, depending on experience
• Additional commission opportunities
• Approximately 33 hours per week
• Monday through Friday
• No weekends
• Consistent daytime office schedule

Responsibilities

• Answer incoming customer calls professionally and efficiently
• Schedule and coordinate jobs for technicians Valleywide
• Manage technician schedules and daily job flow
• Communicate appointment information and updates to customers
• Track jobs from initial contact through completion
• Provide customer quotes using established company price sheets
• Collect and process customer payments
• Complete billing and invoicing
• Close out completed jobs and ensure all required information and payments are received
• Monitor, respond to, and organize company emails
• Perform accurate data entry and maintain customer and job records
• Follow up on open, pending, or incomplete jobs
• Provide excellent customer service and assist with customer questions
• Keep the office clean, organized, and professional
• Perform additional administrative duties as needed

Qualifications

The right person for this position MUST be comfortable working independently and managing responsibilities without constant supervision.

• Strong customer service and telephone skills
• Highly organized with excellent attention to detail
• Able to multitask and prioritize throughout a busy workday
• Proficient in Microsoft Office
• Comfortable learning and working with CRM and scheduling software
• GoHighLevel experience is a HUGE plus
• Strong data-entry and computer skills
• Comfortable discussing pricing, preparing quotes, and collecting payments
• Professional written and verbal communication skills
• Dependable and punctual
• Able to problem-solve and make appropriate day-to-day decisions independently
• VERY familiar with the Phoenix Valley and surrounding cities — knowledge of Valley geography is important for efficiently scheduling and routing technicians
• Must be able to successfully pass a background check
• Must provide contact information for your last three supervisors for employment/reference verification

Previous experience in office administration, dispatching, scheduling, customer service, home improvement, construction, or another field-service business is strongly preferred.

Who Will Do Well in This Position?

We are looking for someone who doesn't need to be constantly told what to do next.

You should be comfortable looking at the day's schedule, recognizing what needs attention, communicating with technicians and customers, following up on unfinished items, and keeping the office moving.

If you're organized, self-motivated, good with customers, comfortable with technology, and know your way around the Valley, we'd love to hear from you.