Documentation Specialist

Job Description

The Documentation Specialist takes architect drafts and turns them into publication-ready deliverables that Charter can use for years post-engagement. Diagrams, formatting, document structure, version control, and final QA all run through this role.

This role also produces Knowledge Transfer materials — slide decks, recorded session materials, and reference handouts that Charter L3–L4 engineers will use to onboard team members or refresh their understanding after the engagement closes.

Aligned to Charter's stated preference for EU-based nearshore resources (not Asia-based). EU time zones provide sufficient overlap with Charter's US East Coast operations for daily collaboration, and the nearshore model reduces engagement cost without compromising quality.

Produce publication-ready versions of all design deliverables: HLD, LLD, NIST mapping, compensating controls documentation, IAM/PAM design, data diode design, NTP design.

Author Knowledge Transfer materials: slide decks, recorded session production, reference handouts.

Manage Visio/Lucid diagram production and version control.

Maintain the central engagement document repository and version control.

Perform final QA on all deliverables before they are sent to Charter for review.

Produce status report visuals and executive briefing materials for the Engagement Manager.

Maintain the Decision Log document and the Risk Register workbook.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Required Qualifications

5+ years technical documentation experience, with significant time documenting enterprise network or security architectures.

Strong Visio or Lucid diagramming skills — produces clean, audit-grade architecture diagrams.

Microsoft Word and Excel mastery for technical document production.

EU-based, with working hours that overlap Charter US East Coast operations for at least 4 hours per day.

Native or near-native English written communication.

Comfortable working remotely as part of a primarily on-site engagement team.

Preferred Qualifications

Prior experience documenting NIST-aligned security architectures.

Familiarity with the document templates used in Fortune 100 enterprise consulting engagements.

Experience producing Knowledge Transfer materials including recorded session production. Success Indicators

All deliverables are publication-ready on first review by the Engagement Manager — no formatting or structural rework needed.

Knowledge Transfer materials are useful to Charter post-engagement (measured by Charter using them).

Decision Log and Risk Register are comprehensive, current, and easy to navigate at any point in the engagement.