Technical Product Support Engineer - RF systems (HW and FW)

Overview Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next-generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $116,000.00 – $159,500.00 Location: Austin, TX; Rochester, NY; Santa Clara, CA Benefits: supportive work culture; opportunities to learn, develop, and grow; programs and support for personal and professional growth; comprehensive health and wellness benefits. General Profile Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects. Key Responsibilities Participate in new product introductions and early learning shipments. Resolve critical long-term customer issues with upper management and identify special projects for successful implementation. Responsible for product hardware performance at a specific customer. Provide third-level escalation for hardware and software stability issues. Drive failure analysis to identify long-term technical issues, create resolution plans, and develop design corrections. Provide alpha and beta site support for installation, operation, calibration, service, and testing of new hardware, processes, or software. Initiate and review engineering change orders to ensure data supports fixes and follow up with communication to the field. Engage in technical dialogue with the customer for escalations or availability requests. Generate and present system performance data including MTBF, MTBI and availability; report process data and I/W spending analysis. Support GPS in generating documentation such as CENs and BKMs; create and review documentation covering technical improvements, system upgrades, and support plans. Present at customer level and ensure field implementation. Organize and manage on-site training for early learning shipments and new product introductions; audience includes internal and external engineers. Enhance local team technical knowledge through knowledge transfer from BU to the account. Sustain engineering responsibilities: provide lifecycle ownership for released products, implement hardware changes for design issues or component obsolescence, diagnose, fix, and validate firmware bugs to ensure product stability, quality, and manufacturability. Functional Knowledge Demonstrates depth and/or breadth of expertise related to RF systems (hardware and firmware) Ability to troubleshoot to component level Perform data analysis using MATLAB, Python, or similar utilities Experience in firmware/software test development using Robot Framework or Pytest Knowledge of C/C++ embedded firmware design with RTOS Skilled in Python script development Knowledge of industrial communication standards such as EtherCAT would be a plus Business Expertise Interprets internal and external business challenges and recommends best practices to improve products, processes or services Ability to deliver presentations to internal and external customers Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Ambitious, motivated individual who initiates projects and works efficiently without needing supervision Problem Solving Leads others to solve complex problems; uses sophisticated analytical thinking to exercise judgment and identify innovative solutions Impact Impacts achievement of customer, operational, project or service objectives; work is guided by functional policies Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view Education Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or higher education. Experience 7 – 10 Years of relevant experience. Travel Up to 25% domestic travel. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes Compensation Details The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. Equal Opportunity Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Accessibility and Accommodations Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr Applied Materials