Support Desk Engineer

Virtual Vocations Inc

Providing first and second-line technical support, the full-time Support Desk Engineer will diagnose and resolve issues related to GPU infrastructure and cloud services while working remotely and ensuring high-quality communication with customers and internal teams. Key responsibilities Handle incoming support tickets and technical inquiries via email, chat, and ticketing systems Troubleshoot and resolve issues across the GPU cloud platform and related services Maintain clear records of support interactions and contribute to internal knowledge bases Required qualifications 2-4 years of technical support experience in a software, cloud, or infrastructure environment Familiarity with cloud platforms (AWS, GCP, Azure) or infrastructure environments Basic understanding of networking concepts and Linux/Unix systems Experience with ticketing systems (Jira, Zendesk, ServiceNow, or similar) Strong troubleshooting and analytical problem-solving skills

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Vacancy posted 4 days ago

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