Senior Key Account Manager

Job Description

Job Description

Company Description

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

Job Description

As the Senior Key Account Manager, you play a critical role in customer relationship and account strategy, ensuring customer satisfaction and long-term growth. This role will have a heavy focus in managing the program and contract implementation.

Key responsibilities include:

• Support Tool Development and Release processes
• Actively research, identify and develop collaborative customer relationships.
• Formulate sales strategy in alignment with sales plan using knowledge of the market and competitors. Identify and develop the company's unique selling propositions and differentiators.
• Identify opportunities for campaigns, services, solutions, and distribution channels that will lead to an increase in sales.
• Develop and present solutions to decision makers at customer.
• Forecast, track, and record sales activities to meet or exceed targets.
• Track and report global revenue sharing with customer
• Lead contract amendment(s) and/or contract renewal both internally and with customer
• Support Customer Service in resolution of dealer issues, locally and globally
• Assist in the maintenance of the customer ecommerce platform
• Support new dealer account setup and account changes
• Be self-dependent in the analysis and evaluation of complex customer requirements.
• Collaborate with internal product and service owners to deliver product and service features, functions, and specifications in alignment with customer needs.
• Assist in global product launches and customer initiatives.

Qualifications

• Bachelor's degree or equivalent relevant experience required.
• Minimum of 5+ years of related account management or project management experience.
• Must be highly organized and able to effectively handle numerous projects, initiatives, and issues within established due dates. Preferably with experience leading global, cross-functional project team.
• Prefer experience working with technical and/or complex solutions.
• Must have the ability to develop a winning strategy that solves customer concerns.
• Must have proven track record of meeting or exceeding objectives.
• Excellent presentation skills - deliver professional content in a passionate way required.
• Flexibility to meet changing business / customer demands.
• Typical travel – 25%, may periodically increase as needed.
• Must be within a commutable distance to facility. Relocation support not offered.
• Must be eligible to work in the US without VISA sponsorship.
• Not eligible for internal VA/VN international assignment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer, including disability / veterans.

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

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