Head of SOX and Internal Controls

Job Description

Job Description

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:  

As Zūm's Head of SOX and Internal Controls , you will play a key role in implementing internal controls and periodic testing of internal controls over financial reporting (ICFOR). This role will  work closely with our outsourced service provider to coordinate and manage overall SOX compliance including design and operating effectiveness testing. Reporting directly to the VP Corporate Controller you will oversee all aspects of the SOX compliance program.

This role is based at the Company’s headquarters in Redwood Shores, CA and requires you to be onsite 3x/week (Monday, Tuesday, and Thursday). We will only consider candidates already based in the Bay Area.

What You'll Do:

Own Business Process Financial Risk Management

• Lead Risk Assessments: Drive comprehensive risk assessments across key financial and operational processes, including revenue, procure-to-pay (PTP), payroll, accounting, and infrastructure to identify control gaps and emerging risks

• Design and Implement Control Activities: Develop and operationalize a robust internal controls framework for financial reporting, grounded in the COSO model. Design preventive and detective controls that ensure data integrity and reporting accuracy, with a focus on scalability and audit readiness

• Execute the Controls Program Through Co-Sourced Providers: Oversee the day-to-day execution of the controls program by managing co-sourced partners and vendors. Ensure alignment with internal standards, timelines, and quality expectations, while maintaining strong coordination with internal stakeholders and auditors

Monitor and Improve Processes

• Integrated Monitoring Framework: Oversee the health, execution, and ongoing refinement of all internal controls, providing visibility into control performance. Rapidly identify gaps and recommend targeted remediations to establish a high-quality control environment

• Regulatory Compliance and Standards Adherence: Align control activities with prevailing regulatory requirements and recognized industry frameworks for internal controls, ensuring readiness for public-company standards or similar large-scale compliance obligations

• Controls Readiness: Coordinate with cross-functional teams to redesign or enhance systems and processes to achieve compliance and improve overall control effectiveness. Drive projects focused on addressing control gaps and proactively preparing for future control requirements

Lead and Influence

• Cross-Functional Leadership: Collaborate with Finance, Operations, Compliance, and other stakeholders to build consensus on control objectives, adapting processes and policies to meet organizational needs at hyper scale

• External Audit Liaison: Serve as the main point of contact for external auditors on Internal Controls, ensuring efficient handling of audit inquiries and proactive resolution of any findings

• Evaluate and Map Business Process Flows: Conduct detailed mapping and analysis of end-to-end business processes, identifying and addressing financial reporting risks in a rapidly evolving environment

• Educate Stakeholders: Provide clear guidance on internal controls and financial risk concepts to diverse audiences, fostering a culture of accountability and continuous improvement around risk management

What You Bring To Zūm:

• 8+ years of experience with SOX, IT audit, and IPE, preferably combined experience in the technology industry and a Big 4 accounting firm

• Recent position as an audit leader of public companies in a Big Four accounting firm or equivalent experience as an Internal Audit or SOX program leader in a public company environment

• Demonstrate strong project management skills and enhance the integrated control environment using current technology

• Controls Readiness / Controls Implementation Experience: Demonstrated background in preparing for and executing financial or IT controls programs (or similar compliance initiatives) in a fast-paced, innovative setting

• Technology Proficiency: Technologically savvy with advanced Excel/Google Sheets skills. You know how to do things like data visualization, detailed reporting, interpreting large datasets, and using Excel formulas for analysis to ensure data integrity. Exposure to modern ERP systems and control/risk management tools (e.g., Workiva, AuditBoard, Netsuite, Carta) is advantageous

• Strong Leadership and Communication Skills: Adept at leading cross-functional teams and managing complex projects with multiple stakeholders. Excellent written and verbal communication abilities are essential

• Analytical and Problem-Solving Skills: Skilled at analyzing processes, identifying risks, and devising effective, scalable controls. Experience driving process improvements that enhance efficiency and reliability is highly valued

• Professional Certifications: CPA, CA, CIA, CISA or similar accreditation preferred, demonstrating a deep understanding of the COSO framework and its application in dynamic, high-growth environments

• Bachelor’s degree in accounting, Management Information Systems or Finance

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $212,000 to $236,000

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.