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CX Metrics & Data Lead (Remote, ET)

Darktrace

Providence, RI
  • Remote job

Darktrace is seeking a Senior Customer Experience Operations Analyst to own CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. You’ll consolidate data from Salesforce, Gong, and proprietary apps, transform it, and build an insights framework while ensuring data quality and lineage. The role emphasizes collaboration with IT and Data teams, plus leveraging AI tools to speed analysis. Remote but Eastern Time Zone-based candidates preferred. #J-18808-Ljbffr Darktrace

Vacancy posted 2 days ago
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