Receptionist - Alhambra

Overview The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks and typically works on routine and patterned assignments. Responsibilities The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs, takes and distributes accurate messages, and greets visitors, determining the nature of their visit, issuing visitor passes, maintaining visitor logs, alerting the appropriate party of visitor arrival, and directing visitors to the appropriate office, department or employee. The role responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and are performed under close supervision and/or within established policies, practices and guidelines with minimal opportunity for deviation. Required Qualifications High School Diploma or GED 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc. Must be passionate about contributing to an organization focused on continuously improving patient experiences and care Excellent customer service and phone etiquette Team player with a positive attitude Ability to multitask in a fast-paced environment Attention to detail and highly organized Knowledge of MS Office (Word, Excel, Outlook, Access) Preferred Qualifications Value-based care model experience Knowledge of Medical Terminology Experience with EMR Systems (Electronic Medical Records) Bilingual in English and Spanish Additional Information This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr Humana Inc