Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support account resolution efforts for a long-term opportunity based in Salt Lake City, Utah. This role focuses on managing both consumer and commercial collections while maintaining clear, detail-oriented communication with customers and internal teams. The ideal candidate brings practical experience in credit and billing follow-up, strong attention to detail, and confidence working with collection data in Excel.

Responsibilities:

• Contact customers regarding past-due balances and work toward timely payment resolution across consumer and commercial accounts.

• Review account status, payment activity, and credit information to determine appropriate collection actions.

• Maintain accurate documentation of collection efforts, customer communications, and account updates in internal records.

• Partner with billing and related teams to investigate disputes, clarify charges, and resolve outstanding account issues.

• Monitor aging reports and prioritize accounts that require immediate follow-up to reduce delinquency.

• Negotiate payment arrangements when appropriate while adhering to company guidelines and collection procedures.

• Prepare and update spreadsheets or reports in Microsoft Excel to track collection activity and account progress.

• At least 1 year of experience in collections, accounts receivable, credit, or a closely related function.
• Hands-on experience handling consumer and/or commercial collection accounts.
• Working knowledge of billing collection practices and standard account follow-up procedures.
• Ability to communicate professionally and effectively with customers in challenging payment situations.
• Proficiency with Microsoft Excel for tracking, organizing, and reviewing account information.
• Strong attention to detail with the ability to manage multiple accounts and deadlines.
• High school diploma or equivalent required.