Office Clerk

Office Clerk

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Main Responsibilities

• Provide customer service via phone, email inbox, and in person.
• Handle employee parking requests (access, assignments, vehicle updates, replacement credentials).
• Route general inquiries and escalate complex issues to the Operations Officer.

• Perform high-volume filing, photocopying, scanning, and data entry.
• Process parking applications, manage waitlists, and track occupancy and employee data.
• Maintain reports and tracking spreadsheets using MS Word and Excel.

• Reconcile daily/monthly revenue from cashiers and multiple payment venues.
• Audit cashier paperwork and investigate any cash shortages or overages.
• Support overall financial tracking and revenue accuracy.

• Sort, distribute, and process incoming and outgoing mail and packages.
• Report operational issues to parking attendants and supervisors.
• Monitor policy compliance, track infractions, and assist with special projects.

Qualifications

• Previous Call Center or Administrative experience is a must.
• Must be professional and have excellent verbal and communication skills
• Excellent customer service skills
• Must be a team player and be able to work independently
• Proficient using Word, Excel and email applications
• Good organizational skills
• Good clerical, bookkeeping, and data entry skills
• Flexible; ability to adapt to interruptions

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you.

Location: US-FL-WEST PALM BEACH