Patient Service Representative - Spaulding

Administrative And Clinical Support Staff

Site: Shaughnessy-Kaplan Rehabilitation Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Per Diem.

Qualifications

Per Diem, Spaulding Salem Outpatient Center

Pediatric Outpatient Rehab

Hours available now, with additional hours available for anticipated leave coverage this fall.

Possible additional hours available cross-departmentally

Essential Functions

-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

-Make patient appointments and maintain appointment records.

-Greet and assist patients.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-File materials in patient folders, and print appointment schedules.

-Process patient billing forms and scan documents to patient medical record/LMR.

-Call for patient medical records and laboratory test results.

-Open and distribute mail or faxes.

-Type forms, records, schedules, memos, etc., as directed.

-May be required to accept co-payments.

-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.

-May monitor patients in waiting room and responds to any needs for information.

-Assists in patient flow processes.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

- Basic Proficiency with all Office Suite.

- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

- Managing one's own time and the time of others.

- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

35 Congress Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.