Temporary Operations Coordinator

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose The Temporary Operations Coordinator provides critical support to field operations by coordinating scheduling, metering activities, and customer service requests to ensure work is completed safely, efficiently, and on time. This role serves as a central point of coordination between customers, field teams, and internal departments, helping deliver a seamless customer experience while maintaining accurate documentation, compliance, and operational workflow.Accountabilities

• Work with customers and field personnel to schedule disconnects/reconnects, inspections, pre-construction meetings and service appointments, ensuring a smooth and timely Customer Experience. • Coordinate inspections and ensure county/city/governing agency approval processes are being met for all new business and customer system enhancements. • Coordinate single service installations, working with Operations Managers, or their designees, when crew support is required. • Schedule and submit outage charge billing for third-party or internal requests (e.g., vegetation management on primary lines). • Coordinate with Planning to ensure inspection packets are complete, customer payments are received, and jobs are ready to be scheduled. • Schedule customer requests for field meetings, including Troublemen and Inspectors, while prioritizing operational need and staffing efficiencies to ensure scheduled requests are being completed timely. • Review all work order documentation for proper completion within the job packet. • Assist in the creation of work orders for scheduling staff, with particular attention to ensuring the accurate WBS numbers are being used on the correct work order type. • Determine work priorities through collaboration with managers and field teams to ensure customer requests are met as scheduled with minimal delays. • Provide SAP work order numbers to field personnel and ensure correct billing processes are followed. • Timely customer response to email and phone calls for same day service and acknowledgment of receipt.
• Assist in the AMI deployment as necessary. • Assist in completing meter sets/exchanges in CIS and ensuring proper documentation of all activity. • Ensure timely coordination of all meter activity for accurate customer billing accounts. • Act as the primary point of contact for Net Metering, ensuring a seamless experience for prospective and active participants, contractors and other stakeholders. • Conduct the Initial Review of incoming NEM applications and engaging with Engineering/Planning for appropriate review of Distribution system impacts by a qualified PE. • Support compliance with company policy, procedures, and reporting requirements for metering operations.
• Serve as a professional representative of the company, delivering excellent customer service to both internal and external customers. • Ensure all customer inquiries, calls, and messages are answered promptly and with professionalism. • Provide consistent customer feedback to improve service delivery, enhance the Customer Experience, and reduce operational costs. • Inspire excellence and a service-focused work culture by effectively communicating company vision, goals, and strategic targets. • Work closely with co-workers, managers, and customers to maintain a consistently high level of success. • Provide administrative support as needed to ensure efficient workflow and timely completion of projects. • Ensure compliance with internal controls, recordkeeping, and regulatory standards.
• Proficiently utilize company systems including: Power Clerk (application reviews and confirmations). SAP, C4C, Scheduling software, SAM (work management tools). Microsoft Office Suite (Word, Excel, Outlook, Planner, Teams, TeamUp). • Read and interpret system maps to assist field employees, ensuring access to required mapping applications.
• Remain current on all company policies, procedures, and training requirements. Work independently while managing multiple tasks, applying strong analytical, technical, and organizational skills. • North Lake Tahoe/South Lake Tahoe positions will cover each other as required including time off request(s). At least one employee will be required for proper coverage during business hours. • Ability to manage time appropriately to complete work within normal business hours. • Other duties as assigned.Education and Experience
• High School Diploma.
• Strong communication and interpersonal skills with a customer-first mindset.
• Demonstrated ability to manage scheduling, metering activities, and multiple competing priorities during a normal work shift.
• High proficiency in Microsoft Office Suite and company scheduling/management platforms.
• Strong analytical, technical, and organizational skills to ensure accuracy and efficiency.
• Ability to work independently and collaboratively with multiple teams.
• Professional experience working with the public and delivering consistent, positive Customer Experience.
• This position is a 5 - 8’s shift schedule, 8:00 am – 4:30 pm. The shift schedule is subject to change based on business needs and staffing.
• The workday includes an unpaid 30-minute lunch period.Compensation

Pay is $38.52 per hour.Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model. We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.