Customer Success Representative

Customer Success Representative

Customer Success Representative

Pay: CA$50,000.00 per year

About Bongarde

Bongarde is a web-centered information and training tools company focused on the compliance and education needs of safety, environmental, and human resource professionals across the US and Canada.

Since 1929, Bongarde has been providing companies, industry associations and government organizations with the practical compliance and training products they need to keep their workers safe and their Occupational Health and Safety programs up to date.

Our Vision

Our dedicated team is focused on making it easier for our core clients – safety, environmental and human resource professionals – to perform their jobs effectively, to reduce administrative hassles, and to free up time and resources for the activities they value most.

Our Why

Everyone deserves to get home from work safe. We're committed to helping companies build safer, stronger workplaces through our industry leading Safety & Compliance training.

You Will

Partner with HR & Workplace Safety leaders across North America

Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement

Oversee the success of our customers, ensuring they realize the full value of our service(s)

Use data to accelerate customer goals

Document customer pain points, advocate for them internally to influence product changes

Act as a first response technical support

Provide group and individual user informational and training sessions

Present KPIs monthly to Customer Success Manager

Lead the renewal process & Process Renewals

Become an expert on all product platforms and integrations

You Have

Experience as a customer success representative or account manager at a SaaS company considered an asset

Presenting to senior leaders considered an asset but not required

Strong technical knowledge and troubleshooting ability

Strong technical aptitude

You live inside policy and processes and do not stray from them

Fast learner

Experience working with a CRM considered a strong asset but not required

You Are

Exceptionally strong written and verbal communication skills — clear, thoughtful, and confident when interacting with clients.

Highly self-motivated and disciplined — thrives in a remote or semi-autonomous environment with limited supervision.

Strong attention to detail and follow-through — manages multiple accounts efficiently without dropping the ball.

Proactive problem solver who anticipates client needs rather than waiting for direction.

Comfortable managing time independently and prioritizing effectively in a fast-paced, high-volume setting.

Compensation

Pay transparency is necessary for forming efficient and fair hiring practices. We are confident that setting these expectations early on in the process will help candidates to make the best and most informed decisions for their career.

For our Customer Success Representative, starting base salary is $50,000. Additionally, you will also be eligible for an annual bonus based on your annual KPI completion.

Our Benefits

Comprehensive healthcare plan

Flexible PTO policy

Full Work From Home Opportunities

Annual Bonus based on KPI completion

Benefits

Dental care

Employee assistance program

Extended health care

Paid time off

Vision care

Work from home

Education

Bachelor's Degree (preferred)

Experience

Customer Success: 1 year (preferred)

Location

Canada (required)

Work Location

Remote