Returns Processing Specialist

The Returns Processing Specialist is responsible for managing core returns received at ARO for device repair programs. This role ensures adherence to core return policies, verifies and organizes returned components, and maintains accurate tracking and documentation for each store. The technician also serves as a key point of contact for store, franchise, and field team inquiries related to core return procedures, providing training, troubleshooting, and program support to ensure compliance and efficiency. Essential Duties and Responsibilities Receiving and Documentation Unbox and organize returned components according to program documentation requirements. Log Return Merchandise Authorizations (RMAs) in the Reusable Component Log. Verify proper labels and/or paperwork based on program requirements. Scan IMEI numbers, Return Order IDs, and UClass Reference numbers for tracking purposes. Prepare shipments for Apple, Samsung, and Reconect components, including packing, weighing, and printing shipping labels. Review Samsung/Apple component return reports, provide feedback, and dispute discrepancies when necessary. Communication and Training Communicate program procedures, requirements, and training materials to stores, franchise owners, and field team members via phone and email. Send reminders to stores that have not shipped RMAs within specified timeframes. Create training content to assist stores in meeting program requirements. Conduct training sessions on RMA processes and requirements. Manage the Device Repair Program Support inbox and respond to store questions about invoice chargebacks. Review Samsung SCAR reports and identify items for resolution. Reporting and Compliance Monitor and respond to program emails, including label requests, exceptions, and no-charge-back updates. Track and report accurate metrics on received components for monthly ARO presentations. Utilize ticketing systems to assist stores with correct shipment processes. Work cross-functionally with other departments to address program-related requests. Education and Experience High school diploma or equivalent required. Minimum of 2 years of customer service experience required; prior experience in electronics or device repair preferred. Strong technical aptitude with the ability to quickly learn new processes and technologies. Effective problem‑solving skills, including sound judgment in routine and non‑routine situations. Excellent organizational skills with the ability to work independently on regular duties and elevate when appropriate. Strong customer service and relationship‑building skills with professionalism and tact. Attention to detail with the ability to manage multiple priorities, follow through, and meet deadlines. Proficiency with Google Workspace (Docs, Sheets, Gmail, etc.). Strong written and verbal communication skills, including presentation skills. Why Batteries Plus Join a company that powers people's lives every day. At Batteries Plus, you'll find a collaborative, fast-paced, and supportive environment where your work makes a direct impact. We offer competitive biweekly pay, comprehensive benefits, and opportunities to grow your career. Apply Today Bring your organizational skills, customer‑first mindset, and technical aptitude to Batteries Plus and help us keep our device repair programs running strong. EEOC Statement Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non‑merit‑based factors, and any other protections afforded under state or local laws. #J-18808-Ljbffr batteriesplusjobs