Desk Clerk

OakEmergShel HomekeySite1 8452 Edes Ave Oakland, CA 94621, USA Overview Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking three Desk Clerks for our program in Alameda County. Available shifts: Day (7:00 AM – 3:00 PM), Swing (3:00 PM – 11:00 PM), Graveyard (11:00 PM – 7:00 AM). About the Role The Desk Clerk is primarily responsible for the building’s desk station, monitoring security personnel, training, and ensuring compliance with policies. The position includes on‑duty paid rest and meal period requirements. People and Culture We are surrounded by talented and supportive leaders. We recognize employees’ efforts, seek input, and care for employees as people. Diversity is important; people of color make up nearly 70% of our workforce. Benefits $25.00 - $27.00 per hour Full time 100% paid health, vision, and dental options 19 PTO days & 12 Holidays per year Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more 3% retirement match/contribution Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events Dynamic, mission-driven culture and supportive leadership. We support you in supporting others Key Responsibilities On‑duty rest and meal periods are required. Monitor, record, follow‑up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols. Maintain communication with security contract representatives regarding changes, updates, or needs related to contracted security personnel. Screen, document, and record all visitors to confirm authorization on the property. Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures. Respond to property emergencies and incidents and elevate to the appropriate chain of command. Accurately and timely complete critical incident reports for incidents at the property during your shift and follow up to ensure timely submission of security personnel’s incident reports. Report violations of the House/Community Rules and lease agreement to upper management. Assist tenants in completing work orders, incident reports and filing complaints/grievances. Attend online and in‑person training required for the position includes job‑specific training and agency‑wide training. Maintain a safe, clean, and presentable front desk area, including building entry and lobby area; may perform light janitorial duties after‑hours for spills and emergency clean‑ups to maintain building safety. Provide information and other communication to tenants, visitors, and applicants concerning housing or property related functions. Answer phones and operate the front desk phone system as needed. As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after‑hours or other administrative support requests. Foster courteous staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization. Treat all residents/staff/vendors/visitors to the complex with respect and courtesy; treat all residents in a non‑discriminatory manner. Maintain communication with resident service providers and/or case managers and assist residents with housing issues and needs. Work as a team member with other site staff so all functions as a team and cooperate with each other, the residents, and visitors to the property. Attend staff meetings and other property‑related meetings as required. Other duties as assigned. Qualifications High school diploma or equivalent (GED) required. Knowledge of supportive housing, interim housing, or housing‑first models. Excellent organizational and communication skills; integrity; respect for confidentiality. Ability to work with diverse populations, including persons with various disabilities; ability to work tactfully under stressful situations. Competencies Excellent verbal & written communication, organizational, interpersonal, de‑escalation and time management skills. Strong analytical and problem‑solving skills with meticulous attention to detail. Ability to work independently and collaboratively with teams. Basic math skills as needed per job duties. Understanding changes in policy, methods, operations, etc. as they apply to the position. Relates well to people, exercises good judgment in dealing with residents, staff, visitors, and vendors; provides leadership and team building to the security/desk staff. Proficiency in Microsoft Office programs, systems, and platforms. Experience in analyzing and prioritizing complex situations; exercise good judgment and problem‑solving while completing required duties. Must be able to speak, read, and write fluent English. Able to learn and use required mobile devices and business‑related applications. Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts. Notice This description is a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position at any time with or without notice. Abode Services is an Equal Opportunity Employer/Drug Free Workplace. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr